Community Support Manager

Company Overview:
Unblocked empowers brands and creators to build their communities and create engaging experiences through Web3 applications. We create turnkey web3-powered loyalty platforms that enable fans to connect with their favorite brands and creators in immersive digital experiences.

About the Job:
Unblocked is seeking an experienced and versatile Community Support Manager to join our growing team. The ideal candidate will have at least 3 years of experience in social media management, customer support, and community engagement.

The successful candidate will demonstrate a strong work ethic, a passion for learning and growing in the rapidly evolving web3 and gaming space, and a commitment to providing excellent service and support to our community members.

Responsibilities:
• Oversee and manage support tickets from Discord (via Mava) and Zendesk, including escalating when needed and following up to ensure resolution.
• Moderate the community on Discord, Twitter, Telegram, and other relevant channels, ensuring a positive and inclusive environment for all members.
• Monitor and reply to comments and messages across various social media platforms.
• Assist with launching community-related games and initiatives.
• Coordinate social media activities and campaigns.
• Help with outreach, managing, and launching collaborations with web3 partners.
• Assist with gathering and analyzing community feedback.
• Enter data and relevant information from quest reviews into spreadsheets or databases for tracking and analysis.
• Help ideate and create content for our quest board and arcade games like Trivia.

Qualifications:
• College graduate with at least 3 years of experience in a related field.
• Strong communication, creativity, adaptability, detail-oriented, and problem-solving skills.
• Experience with data analysis, administrative support, customer support, and community management.
• Familiarity with web3 and NFT concepts and technologies.
• Experience working for web3 gaming companies.
• Proficient in various tools, including Zendesk, Discord, Notion, Twitter, LinkedIn, Instagram, TikTok, Google Docs/Sheets, Slack
• Self-starter with the ability to work independently and take initiative.

Requirements:
• Must have fast internet and a reliable computer.
• This is a full-time position with opportunity to grow within the company.
• Must be able to work from 3am-11pm Pacific Time (PT).

To apply, follow the instructions below:
1. Email your resume to Click to view with the subject as “[YOUR NAME] – Community Support Manager”
2. In the same email, answer the following question: Describe a situation where you had to navigate a difficult conversation within an online community. How did you address the situation and what was the outcome?