Role Overview
Dion Training Solutions is a technology-driven online education services company that exists to serve our students throughout their cybersecurity, information technology service management, and project management careers. Dion Training has provided training to over 500,000 students in 190 countries since 2016. With our courses, students can learn faster with our focused studying techniques to help them conquer their next certification exam on the first attempt. With test prep, continuing education, and our hands-on virtual labs, we help our students not only pass their exams, but also be ready to perform on the job.
We believe in creating industry-changing digital products that serve our audience more efficiently and effectively. Dion Training believes in blending outstanding people with state-of-the-art serverless technology to rapidly scale with the increasing demands for our products. We are a quick-moving company and looking for someone who shares our growth mindset and isn’t afraid of embracing emerging technologies.
We are seeking a General & Tech Customer Support Assistant who will work with our Operations team to help with various tasks such as responding to customer service tickets (that may require knowledge of information technology and cybersecurity), scheduling social media, maintaining email lists, performing basic research, creating reports and more. You should be well organized, willing to learn, and be able to deliver high-quality work with minimal supervision.
What You’ll Be Doing
As a general and tech customer support assistant, you will be working with various departments by assisting them with tasks to keep projects moving forward. You will be responding to customer reviews and customer questions, creating reports, admin tasks and more.
Dion Training is a growing and profitable company with lots of room for career growth. The right candidate can progress in their career and grow into a larger role within our organization as milestones are achieved. We are a meritocracy with absolutely no corporate politics or bureaucrats allowed. Initiative and an entrepreneurial spirit is always recognized!
Duties and Responsibilities:
Regularly collaborate with the rest of our team
Daily responding to customer reviews on Udemy ()
Daily responding to customer Question and Answers. You will also refer the questions you cannot answer to our subject matter expert
Administrative tasks (Uploading files to online courses, keeping error database updated, Word processing, spreadsheets, presentation creation/formatting)
Work independently
Requirements and Qualifications
Be able to attend team meetings each Mondays 9 am (Eastern Standard Time)
Proficient in Microsoft Word, Excel, and PowerPoint (required)
Prior customer service or administrative experience (recommended)
Creative thinker
Independent problem-solver
Good time-management skills
Great interpersonal and communication skills
Preferred: Technical background and/or experience in IT or IT training
APPLY FOR THIS JOB:
Company: Elite Performers Limited
Name: Susan Sarit
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