Concierge Medial and Administrative Assistant

Job Title: Medical and Administrative Assistant with Social Media Marketing Duties

Location: USA

Job Type: Part Time with Transition to Full Time for Ideal Client

About Our Clinic:
We are a premier concierge medical clinic offering personalized healthcare services in a supportive and motivating environment. We focus on individualized care, ensuring our patients receive the best in health management and wellness services.

Job Summary:
We are looking for a versatile Medical and Administrative Assistant who is also skilled in marketing and communications to join our clinic. Ideal assistants will have a strong healthcare background (RNs encouraged to apply) and are also very tech-savvy. This multi-faceted role involves supporting medical and administrative operations while also enhancing our clinic’s online presence and patient engagement through digital and social media channels. The ideal candidate is organized, adept in both patient care and digital communication, and committed to excellence in healthcare delivery.

Key Responsibilities:

Sales Key Responsibilities:
-Answer the phone and greet potential clients
-Answer their questions regarding the wellness program
-Engage with potential clients via phone, and email to introduce the physicians services
-Present and explain program features, health benefits in a clear and compelling manner
-Understand person’s needs
-Follow up with activities within CRM software
-Develop and maintain strong relationships with clients to encourage repeat business and referrals
-Handle objectives and concerns calmly and professionally within a medically appropriate manner
-Be informed of the products and services

Administrative and Clinical Duties
– Perform virtual front-desk operations such as answering phones, scheduling appointments, and managing patient check-ins and after-visit follow-ups
– Complete prior authorization paperwork, follow up on prior authorization process
– Contact pharmacies regarding medication availability
– Manage patient records and ensure compliance with privacy regulations.
– Send / Receive invoices to patients
– Update patient charts with vital signs, and relevant material the doctor provides during the visit
– Sort inbound / outbound faxes

Marketing and Communication Duties:
– Develop and send out email newsletters to keep patients informed about clinic updates, health tips, and upcoming events.
– Maintain and update the clinic’s social media profiles (e.g., Facebook, Instagram, LinkedIn) to engage with the community, promote health awareness, and highlight clinic services.
– Repurpose and organize (physician guided) content for the clinic’s blog, focusing on health education, clinic news, and wellness tips.
– Monitor social media and online feedback to enhance patient satisfaction and clinic reputation.
– Assist in creating promotional materials and campaigns for clinic services and special events.

Requirements:
– Proven experience in a medical administrative role; experience in marketing or communications is highly beneficial.
– Strong organizational skills and the ability to multitask effectively.
– Excellent communication skills, both written and verbal.
– Proficiency in using medical software and digital marketing tools
– Creative skills for effective blog and social media content re-purposing
– Compassionate nature with the ability to maintain confidentiality and professionalism.

Application Process:
Interested candidates should submit their resume along with a cover letter.

Candidates should highlight the VoIP they are familiar with as well as which EMR systems they have worked with.

Please also explain their experience with managing insurance prior authorizations in a medical setting. Include any specific challenges you’ve encountered with prior authorizations for specialty medications and how you successfully navigated these challenges.

Also include examples of digital marketing material created (if ever) such as social media profiles managed or marketing materials created. e.g., links to blogs, social media profiles managed, or marketing materials created).

Only candidates selected for interviews will be contacted.

Join Us:
You will play a key role in fostering a direct and caring relationship with our patients while promoting our clinic in the digital world. We are excited to welcome a dedicated professional who is eager to advance their career in both healthcare and digital marketing. Your work will directly contribute to our mission of delivering personalized and attentive care, enhancing our community’s health and wellness.