Confirm Patient Appointments

Job Description:

We are seeking a dedicated individual to join our team as a Confirm Patient Appointments. The ideal candidate will be responsible for managing the appointment calendar, handling patient inquiries via phone and email, maintaining patient records, and greeting patients while providing directions within the facility. Additionally, the candidate will coordinate with medical staff to manage daily schedules, respond to frequently asked questions, handle appointment rescheduling, and verify patient insurance coverage while updating patient files with insurance information.

Responsibilities:
Manage appointment calendar
Handle patient inquiries (phone/email)
Maintain patient records
Greet patients and provide directions within the facility
Coordinate with medical staff to manage daily schedules
Respond to FAQs
Handle appointment rescheduling
Verify patient insurance coverage
Update patient files with insurance information

Qualifications:
Experience in a similar role preferred
Familiarity with Google Chat and WebPT
Excellent communication skills
Strong organizational skills
Ability to multitask and prioritize
Proficiency in Microsoft Office Suite

Attributes:
Positivity and Enthusiasm: Consistently interpreting any situation with positive intent and bringing excitement to your work.
Optimism and Growth Mindset: A sense that the glass is always at least half full and a belief that we can improve in all things.
Work Ethic and Reliability: A “want to” versus “have to” mentality, taking responsibility for being a professional.
Hospitality and Impact: Genuine kindness, thoughtfulness, and an awareness of how your actions make others feel while they are with us.
Extreme Ownership and Integrity: Taking ownership of everything that happens in your personal life, work life, and your career.

Additional Responsibilities:
Manage therapists’ schedules and coordinate patient appointments
Respond to patient inquiries
Generate and send invoices
Answer calls and assist patients virtually
Maintain a waitlist for appointments
Serve as a virtual front desk person answering video calls from patients checking in/out, scheduling patients out, collecting payments, and answering calls

Benefits:
Competitive salary commensurate with experience.
Health insurance coverage in the future
Retirement in the future
Opportunities for professional development and growth within the company.

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**How to Apply:**

To apply send us the following (WE WILL PRIORITIZE THOSE WHO FOLLOW INSTRUCTIONS):

1. Updated resume

2. Your Loom Video (Maximum 1 minute only)
– Showcase your personality! We’re excited to witness the real you shine through! (Avoid reading from a script)
– Share detailed experience RELEVANT to this job ad.
– Share what you like to do for fun
– Make sure your camera and speaker are working properly
– Maintain a professional appearance and ensure your background is presentable.

Join our team and contribute to the success of a growing company from the comfort of your own home!