A mystery shop evaluation is a snapshot of what happens when a customer evaluates a business. The reports are a set of questions that contains findings, both positive and negative. As a team we are responsible to review every report to ensure our clients receive accurate insights of their brand to maintain/ increase customer satisfaction.
Responsibilities:
• Edit project reports for accuracy in consistency/relevance of content, spelling, language usage, grammar, etc. Projects could be from any industry including Automobile.
• For Automobile project ensure that dealership quotations are accurately recorded in reports based on client requirements.
• For projects having audio recording, you will have to listen to the audio and fill the report accordingly.
• Obtaining information/ clarity from evaluators in case of insufficient/ contradicting data in reports.
• Validating the reports for location/ fraud checks.
• Providing clients with actionable insights in a timely manner.
• Grade evaluators and provide feedback.
• Report inconsistencies/contradictions in report content.
• Report/communicate specific editing problems to the project teams.
• Coordinate with Operations Team on client change requests.
• Adhere to the timelines and completion of reports.
• Other editing assignments as needed.
Associated Knowledge/Skills/Abilities Required:
Education – Graduate with min. 1+ yrs. experience in proofreading/content editing from any industry.
Competency Skills:
• Ability to demonstrate responsible, ethical and honest behaviour.
• Ability to deliver the required standards under pressure.
• Good communicator, communicate effectively and openly.
• Provides constructive feedback.
• Ability to work with a wide range of individuals.
• Ability to deal with monotony.
• Ability to manage time and prioritizes effectively.
• Have an eye for detail.
• A strong command of the English language.
• Commitment to quality, efficiency, and consistency.
Reports to Data Quality Manager – Bare India.
Location – Philippines (Hybrid), only residents to apply.
Industry – Market Research / Advertising / KPO/ BPO/ Any.
Salary offered – PHP 16,000 – 20,000 per month.
If you find the above skill sets match your experience, please send your updated CV to .
APPLY FOR THIS JOB:
Company: SoHa Living
Name: Helengale Augustine
Email: