Content Moderation Specialist For Social App (US-Based Hours)

I’m hiring for a fast-moving new social publishing app we are building. I’m seeking a full-time content moderation specialist with highly written and verbal English skills.

For consideration in this role, you must be able to work forty hours per week, Monday through Friday, with graveyard hours (supporting US-based customers). You must also have at least two years of experience as a customer support agent for a multinational corporation or a company based in Australia, Canada, Singapore, the UK, or the United States. These requirements are not negotiable. I, unfortunately, will not be able to reply to any applicants who submit a resume that doesn’t meet the stated work experience requirement.

This role is a full-time contract position. Compensation is $800 USD per month.

QUALIFICATIONS

– Two or more years of experience working as a content moderation specialist for a multinational corporation or a company based in Australia, Canada, Singapore, the UK, or the United States.

– Experience using Zendesk or other major customer support platforms for a consumer-facing brand.

– Culturally literate in distinguishing cultural colloquialisms from hateful speech in the context of “meme” and “internet” cultural references.

– Passionate about creating and maintaining a safe and respectful online community for our users.

– Excellent verbal, written, and interpersonal communication.

– Ability to work from home without distractions.

– Own a computer and have a high-speed internet connection.

– Read, speak, and write excellent English.

– Willing to learn new things and willing to develop new skills.

RESPONSIBILITIES

– Review user-generated content like Reddit and Twitter and assess their compliance with our community guidelines and policies.

– Identify and remove content that violates our policies, such as hate speech, harassment, spam, and illegal activities, using moderation tools and protocols.

– Escalate and report content that requires further review or action by other teams, such as legal, customer support, or law enforcement.

– Monitor user behavior patterns and identify potential trends or issues impacting the community or the platform.

– Provide feedback and support to users who have violated our policies, explaining why their content was removed and how they can improve their future contributions.

– Develop and maintain a deep understanding of our policies and guidelines, staying up-to-date with industry best practices and evolving trends.

– Work collaboratively with other teams, including customer support, product, engineering, and legal, to improve our community guidelines, moderation processes, and tools.

– Automate processes when possible.

APPLY

For consideration, please share your resume and LinkedIn profile. Thank you.