Corporate Account Supervisor

**Objectives:**
As a Corporate Accounts Supervisor at American Solar Repair, you will be responsible for:
 
1. Ensuring all tickets have been updated within the last week.
2. Serving as the point of contact for questions from Corporate Partners.
3. Managing escalations from Corporate Partners, collaborating with project managers to ensure timely resolution or scheduling.
4. Supervising and mentoring a team of 2 Account Managers with similar responsibilities.
5. Creating and managing a corporate follow-up software system for removals and reinstalls materials.
6. Documenting all department processes for seamless training of new employees.
7. Generating and distributing weekly and monthly reports on ticket status.
8. Conducting bi-weekly meetings to follow up with bookkeeping on pending closures and outstanding invoices.
 
**Competencies:**
We expect the new hire to exhibit the following competencies:
 
– Excellent communication skills in clear spoken and written English (B2 Minimum).
– Efficiency, producing significant output with minimal wasted effort.
– Uncompromising honesty and integrity, earning and maintaining trust.
– Strong organization and planning abilities, focusing on key priorities.
– Commitment to follow through on commitments.
– Quick learning and adaptability to absorb new information proficiently.
– Analytical skills to process and draw conclusions from data.
– Meticulous attention to detail, preventing important details from slipping through the cracks.
– Proactivity, taking initiative and bringing forth new ideas.
 
**Culture:**
Our ideal candidate will thrive in our culture, characterized by:
 
– Comfort in a scaling environment.
– A strong desire to learn.
– A positive attitude, even during challenging times.
– Humility in their interactions with others.
– Prioritization of family and meaningful relationships.
– A commitment to not disappointing peers and managers.
– Willingness to tackle problems head-on and find solutions.
– Effective upward management.
– Respectful communication when addressing problems.
– A balanced ego that matches their experience.
 
**Classic Attributes Searched for:**
We are specifically looking for candidates who meet the following criteria:
 
– Minimum age: 26.
– 4+ years of experience in customer service.
– 2+ years of experience in B2B, directly handling corporate customers and issuing reports.
– A track record of promotions in previous roles.
– Punctuality, arriving early for interviews.
– Previous experience in high-pressure roles, now seeking a more supportive environment.

**Compensation Details:**
$850/Month, paid weekly
We do 13th month payment, it will be 1 month of salary, divided by how many months in the year you have been here.
We use Easypay through this website, which pays through Payoneer without a fee. Payment is 1 week after submission of weekly timecard.
This is a freelance job, you would be responsible for your own healthcare, taxes, ect all company compliance after you fill out the US government required W-8BEN individual foreign individual tax form.
Computer is not provided but is required for this position.
We will pay 4 American holidays
Yearly compensation reviews

More about our Company:
Please check out our employee reviews on Glassdoor, we work hard to create a great place to work! Also check us out on Google, you’ll see 100+ 5star reviews and an average 5 star rating. (the company name with google reviews is called New York Solar Maintenance, we are in the process of changing to American Solar Repair)

Next steps for your to apply :
1) Since the accent is so important, please record yourself reading the job description “About You” section and send it to us, so that we can verify your English skills. Send to Click to view. Most people use the Click to view/
2) Please also take a screenshot of your internet connection using the test from Click to view and send it to Davor
3) Please submit a resume showing prior work experience
4) Davor will call for a 15 minute screening call, then set you up for a longer interview with the Director of Operations.

We will conduct a background check and a reference check prior to hiring

Thanks for viewing our posting, we look forward to receiving your email!