Costumer Support Specialist

Company Overview:
Join our dynamic E-commerce Dropshipping team a young and rapidly expanding company! Currently based in The Netherlands, we have ambitious plans for international expansion. Our company thrives on growth, and we highly value employees who contribute positively to our success. We are actively seeking dedicated individuals for long-term positions, representing our company with exceptional customer service.
Position: Customer Support Specialist
Location: Remote
Responsibilities:
Customer Interaction:
Handle customer complaints with empathy and professionalism.
Respond promptly to customer emails, addressing concerns related to refunds, tracking numbers, and frequently asked questions.
Maintain a high level of responsiveness, aiming to reply to all inquiries within a 24-hour timeframe.
Platform Proficiency:
Navigate Shopify for eCommerce-related tasks.
Communicate through Discord and (WhatsApp) when necessary.
Utilize DeepL for translation purposes.
Documentation and Process Improvement:
Contribute to our documentation, enhancing and streamlining support processes.
Report on refunds and customer complaints to facilitate continuous improvement.
Professionalism:
Demonstrate a consistent level of professionalism in all customer interactions.
Attend weekly team calls for updates and collaboration.
Requirements:
Skills and Knowledge:
Fluent in English, both written and verbal.
Minimum of 2 years of experience in Customer Support.
Proficient in , Shopify, Discord, WhatsApp, and DeepL.
Availability:
Must be available for weekly team calls, often scheduled on Mondays.
Organized, motivated, and eager to learn and grow.
Available to start immediately.
Work Commitment:
Available for a minimum of 32- 40 hours per week.
Willing to transition from part-time to full-time after a two-week trial period.
Not currently employed in other full-time positions.
Training and Support:
Comprehensive video training.
Standard Operating Procedures (SOP) to guide your work.
Access to the Lead Customer Support for any queries.
If you are a self-motivated individual with a passion for delivering excellent customer support and are ready to grow with our expanding eCommerce business, we want to hear from you!
(Apply now by sending your resume and a cover letter to Click to view Join us on this exciting journey of growth and success!)