Courier Claims Coordinator

Are you a service-oriented freelancer with an eagle eye for detail? Monster Group, a trailblazer in the e-commerce sector, invites you to collaborate with us as a Freelance Courier Claims Specialist. Here’s a unique opportunity to channel your passion for stellar customer service and precision into resolving courier claims for lost or damaged parcels, ensuring our customers’ trust and satisfaction.

Your Role:
Claims Handling: Take charge of managing claims for lost or damaged parcels, guiding them towards a resolution that puts the customer first. This includes probing into claims, coordinating with courier services, and facilitating the necessary compensation or replacement.

Record Keeping: Keep detailed records of all claims and interactions, ensuring that documentation is precise for both internal and external review. This entails collecting evidence, completing claim forms meticulously, and tracking the progress of each claim.

Customer Liaison: Act as the principal contact for customers facing issues with their shipments, providing empathetic, clear, and consistent communication. Your role is to keep customers informed and satisfied throughout the resolution process.

Enhancing Processes: Actively contribute to the enhancement of the claims process, identifying patterns in claims, offering feedback to courier partners, and recommending preventive strategies to minimize future issues.

We’re Searching For:
Adept Problem-Solver: You’re innovative, ready to tackle challenges and find optimal solutions for our customers and the collaboration.
Detail Devotee: You have an acute attention to detail, ensuring accurate claim processing and comprehensive record-keeping.
Communication Maven: With your excellent written and verbal skills, you navigate customer and partner interactions smoothly.
Tech Aficionado: You’re comfortable navigating e-commerce systems, CRM software, and digital communication tools.
Experienced Contributor: Previous experience in customer service, claims, or logistics is a plus, but what we value most is your enthusiasm to contribute and evolve in this space.

Why Collaborate with Monster Group?
Collaborative Culture: Join a community of collaborators who support each other’s success and growth.
Skill Development: Access to training and opportunities to refine and expand your skill set.
Impactful Work: Your contributions will directly influence customer satisfaction and trust, playing a key role in Monster Group’s mission.

Join Us:
Eager to contribute to the Monster Group mission as a freelance collaborator? Please forward your resume along with a brief cover letter outlining why you’re the ideal fit for this collaboration to our career opportunities portal. We look forward to your insight!
Embark on a journey with us to redefine e-commerce service excellence. Apply today and let’s achieve success together!