Credit Repair Assistant

We are a dynamic and rapidly growing firm specializing in helping clients improve their credit profiles. We are currently seeking a highly motivated and detail-oriented Credit Repair Assistant to join our team. As a Credit Repair Assistant, you will play a crucial role in assisting our clients in removing collections and inquiries from their credit reports, calling the credit bureaus and helping our clients achieve their financial goals.

**Responsibilities:**

**Negative/Collection/Charge-Off Accounts Process:**

– Reviewing credit reports
– Gathering client’s information and required identification documents (DL, SS Card, POA)
– Creating dispute letters in compliance with Consumer Laws, Metro 2 guidelines, Factual Dispute Letters, FTC, and CFPB regulations
– Sending dispute letters via various platforms (LOB, Letterstream, CML) for TransUnion, Disputefox, Metrofax/Humblefax for Equifax, and uploading letters for Experian via the Experian website
– Reviewing correspondence from the credit bureaus
– Ongoing account monitoring

**Inquiry Removal Process:**

– Calling the credit bureaus to request the removal of inquiries (Experian, TransUnion)
– Creating Metro 2, Consumer Laws, and Factual Inquiry Removal Letters
– Filing FTC complaints and creating inquiry dispute letters
– Sending dispute letters through specified platforms for TransUnion, Equifax, and Experian
– Ongoing account monitoring

**Bankruptcy Process:**

– Sending letters to the courthouse as required
– Creating LexisNexis Verification Letters
– Processing security freeze letters

**Other Responsibilities:**

– Managing the entire Repair Department
– Developing action plans, SOPs, and process improvements
– Conducting client consultations
– Creating security freeze letters for various bureaus (SageStream, Innovis, LexisNexis, ARS, etc.)
– Filing FTC Complaints
– Filing CFPB Complaints
– Crafting letters to creditors
– Analyzing client utilization rates
– On-boarding clients to CRM systems
– Migrating lead information to CRM databases

**Skills and Qualifications:**

– Strong multitasking abilities
– Proficiency in email and chat support
– Excellent phone handling skills
– Advanced knowledge of Microsoft Word and Excel
– Ability to thrive in a fast-paced, high-pressure environment
– Exceptional attention to detail

**How to Apply:**

If you are a highly organized and detail-oriented individual with a passion for helping clients improve their financial futures, we encourage you to apply. Please submit your resume and a cover letter detailing your relevant experience and skills