CRM Administrator/Developer

About the Role: We are seeking a skilled CRM Administrator/Developer to join our team. The ideal candidate will have a strong background in managing and developing CRM systems, along with the ability to build and maintain internal tools using platforms like Retool. This role requires a blend of technical expertise, analytical skills, and a deep understanding of business processes to enhance our customer relationship management and internal operations.

**Key Responsibilities:

~CRM Administration:
– Manage and maintain the company’s CRM system, ensuring data integrity, security, and availability.
– Customize and configure the CRM system to meet the specific needs of various departments, including sales, marketing, and customer service.
– Develop and implement workflows, automation, and business rules to streamline processes and improve efficiency.
– Provide training and support to end-users, ensuring they can effectively use the CRM system.
– Monitor and troubleshoot issues within the CRM system, providing timely resolutions.
– Generate and analyze CRM reports and dashboards to provide insights and recommendations to stakeholders.

~Internal Tools Development:
– Design, develop, and maintain internal tools using Retool to support various business functions.
– Integrate CRM data with internal tools to enhance data accessibility and usability for different teams.
– Develop custom scripts and applications to automate repetitive tasks and improve operational efficiency.
– Collaborate with stakeholders to understand their requirements and translate them into functional tools.
– Ensure the seamless integration of internal tools with other enterprise systems and databases.
– Provide technical support and regular updates for internal tools, ensuring they remain effective and user-friendly.

**Skills and Qualifications:
– Proven experience as a CRM Administrator/Developer, with a strong understanding of CRM systems (e.g., Salesforce, HubSpot, Zoho, Pipedrive, Freshsales, etc.).
– Proficiency in JavaScript, SQL, and other relevant programming languages.
– Experience with Retool or similar low-code/no-code platforms.
– Strong analytical and problem-solving skills.
– Excellent communication and interpersonal skills, with the ability to train and support end-users.
– Ability to manage multiple projects and deadlines effectively.
– Familiarity with API integration and data migration processes.
– Knowledge of data privacy and security best practices.

If you are interested in this position, please submit your resume and cover letter. We look forward to hearing from you!