CRM, Cold Calling, Customer Service specialist

We are a new residential placement company committed to providing exceptional services and fostering positive customer experiences. As part of our growth initiative, we are seeking a highly motivated and skilled CRM, Cold Calling, and Customer Service Specialist to join our remote team. This position offers a unique opportunity to contribute to our customer-centric approach and play a key role in our success.

We are an American startup, so fluent english is a must. We are searching for a dynamic individual who can seamlessly manage CRM activities, engage in effective cold calling campaigns, and deliver outstanding customer service. The successful candidate will be responsible for building and maintaining customer relationships, driving through cold calling efforts, and ensuring customer satisfaction through top-notch service. Must be willing to research and understand our business model.

Responsibilities:

CRM Management:
Utilize CRM software (e.g., Hubspot) to organize, track, and manage customer interactions, sales activities, and customer service requests.
Ensure accurate and up-to-date customer information within the CRM system.

Cold Calling:
Execute outbound cold calling campaigns to generate leads, qualify prospects, and promote our products/services.
When applying put kansas in the subject or discription.
Collaborate with the sales team to drive revenue growth and meet sales targets.

Customer Service:
Handle customer inquiries, concerns, and feedback via various communication channels (phone, email, chat).
Provide product information, resolve issues, and ensure a positive customer experience.
Follow up with customers to gather feedback and ensure satisfaction.

Collaboration:
Work closely with the sales and marketing teams to align strategies and enhance overall customer engagement.
Provide valuable insights and feedback to improve CRM processes and customer service procedures.

Qualifications:
Proven experience in CRM management, cold calling, and customer service within a similar industry.
Familiarity with Hubspot CRM or a willingness to learn.
When applying put wichita in the subject or discription.
Excellent communication and interpersonal skills with a customer-centric approach.
Ability to work independently and collaboratively in a remote team environment.
Strong organizational skills with attention to detail.

Requirements:
A reliable internet connection and a dedicated workspace for remote work.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Ability to adapt to a fast-paced and dynamic work environment.