About iRestore Laser
At iRestore, our mission is to restore confidence by providing safe and effective solutions for improving health and beauty.
We are at an inflection point in our growth curve and are searching for a customer success associate to join us on our journey to become a major global beauty brand and hit the $100M mark within the next 3 years.
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What you’ll do:
>Email Support
Respond to customer inquiries, concerns, and requests via email promptly and professionally. Craft clear, concise, and accurate responses that address customer needs while adhering to company guidelines.
Issue Resolution:
Investigate and troubleshoot customer issues, providing accurate and effective solutions.
Collaborate with other teams, if necessary, to ensure comprehensive problem resolution.
*Product Knowledge:
Develop a deep understanding of our products, services, and policies to provide accurate information to customers.
Stay updated on product updates and changes to ensure accurate and up-to-date support.
*Customer Advocacy:
Advocate for customers’ needs and provide constructive feedback to internal teams to enhance the overall customer experience.
Identify recurring issues and work with the team to implement proactive solutions.
Quality Assurance:
Maintain high-quality standards in written communication, ensuring professionalism, accuracy, and consistency in responses.
Follow established protocols for email support and contribute to ongoing process improvements.
Documentation:
Document customer interactions, feedback, and resolutions accurately in our customer support system.
Contribute to the creation and updating of support knowledge base articles.
Time Management:
Prioritize and manage multiple customer inquiries simultaneously, ensuring timely responses and resolutions.
Meet or exceed performance metrics related to response time and issue resolution.
>Social Media
>> Develop a comprehensive social media strategy aligned with overall marketing and business objectives.
>> Identify target audiences and create engaging content tailored to each platform.
*Content Creation and Curation:
>> Stay up-to-date with industry trends and incorporate relevant content into the social media calendar.
*Community Engagement:
>>Monitor and respond to comments, messages, and mentions across various social media platforms promptly and professionally.
>>Foster a positive and interactive online community through engagement and conversation.
*Analytics and Reporting:
>>Utilize social media analytics tools to track and measure the success of campaigns, content, and overall social media performance.
>>Compile and present regular reports on key social media metrics and insights, providing recommendations for improvement.
*Collaboration:
>>Collaborate with cross-functional teams, including marketing, design, and customer support, to ensure cohesive brand messaging across all channels.
>>Work closely with influencers, partners, and collaborators to expand the brand’s reach.
Qualifications:
> Proven experience as a Social Media Specialist or similar role.
> Strong understanding of social media platforms, trends, and best practices.
> Excellent written and verbal communication skills.
> Creative mindset with the ability to develop engaging and shareable content.
> Proficient in social media management tools and analytics platforms.
> Ability to manage multiple projects and priorities in a fast-paced environment.
> Background in FB META is an advantage
Our Core Values and what we built our culture around:
WE THINK BIG: We have a forward-thinking, growth mindset and always consider the big picture in our decisions
PROACTIVE PROBLEM SOLVER: We use our problem-solving and analytical skills to make data-informed decisions
WE ARE COMFORTABLE BEING UNCOMFORTABLE: We work together to iron out improvements or changes to achieve goals
OPEN & HONEST COMMUNICATION/FEEDBACK: We communicate and share feedback with each other with radical candor and transparency
CONTINUOUS LEARNING & IMPROVEMENT: We are always improving the way we work and challenging each other to bring new ways of thinking to the table
PASSIONATE ABOUT WHAT WE DO: We strive to motivate and empower each other to contribute to a positive team culture
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