CSR- INBOUND CALL TAKER

Our growing company located in San Diego, CA has a fantastic remote job opportunity for a highly skilled individual. We are seeking a dedicated customer-oriented candidate to be our Inbound Call Taker (CSR). You will play a vital role in ensuring outstanding customer service and providing support to both our clients and team members. A proactive team-player who can quickly learn our processes and systems to help us deal with inbound client inquiries in a timely manner.
Job Description
1. Phone Call Management:
– Answer incoming phone calls promptly?and?professionally.
– Handle customer inquiries, concerns,?and?complaints effectively.
– Follow the guidelines provided for customer interactions?and?issue resolution.
– Gather relevant information from callers to book service calls accurately.
2. Booking Calls in Service Titan:
– Utilize the Service Titan operating system to schedule?and?manage service calls.
– Enter customer details, including name, contact information, address,?and?issue description.
– Assign the appropriate plumber or technician to the scheduled call.
– Ensure accurate data entry to minimize errors?and?scheduling conflicts.
– Review dispatch dashboard at all times and check customer’s schedule. Always provide approximate time according to the booked job and dispatch calendar’s availability
3. Customer Service Excellence:
?- Maintain a friendly?and?professional tone during all customer interactions.
?- Provide accurate?and?clear information about the company’s services?and?pricing.
?- Demonstrate empathy?and?patience when dealing with upset or frustrated customers.
?- Aim to exceed customer expectations?and?leave a positive impression.
4. Communication?and?Reporting:
– Keep open lines of communication with the client for any updates or changes.
– Provide regular reports on call volume, call durations,?and?customer feedback.
Requirements
Has a minimum 1-year experience in customer service
Fluent in English is a must and Native American Speaker is preferred but not required.
Has own equipment – computer and noise cancelling headset with microphone and high-speed internet connection
Has great communications skills both oral and written
Can communicate effectively with both customers and members of the team.
Is resourceful and capable of resolving issues quickly.
Can work without distractions.
Can work on graveyard shift Pacific Time with 8-hour full-time schedules – 5 days a week – weekends off.
Perks and Benefits
PAID Trainings
100% Remote
Full Time Position
Philippine Holidays
13th Month Pay
Interested applicants, please do the following…
Reply to this job post with letter of application. Please include a link to your updated resume, a record of your internet speed, and screenshot of your computer specification.
Please email and submit all requirements to support@jpplumbersdotcom. Use “INBOUND CSR” as the subject of your email.
Thank you and we look forward to receiving your application.