CSR- INBOUND CALL TAKER

???? **Job Opportunity: Inbound Call Taker**

Are you ready to embark on an exciting journey representing two dynamic companies? We are seeking individuals with exceptional communication skills and a passion for delivering top-notch customer service.

Our companies John Padilla Plumbing and Zoom Drain located in San Diego, CA has a fantastic remote job opportunity for a highly skilled individual. We are seeking a dedicated customer-oriented candidate to be our Inbound Call Taker (CSR). You will play a vital role in ensuring outstanding customer service and providing support to both our clients and team members. A proactive team-player who can quickly learn our processes and systems to help us deal with inbound client inquiries in a timely manner.

**Responsibilities:**
– Handle inbound calls efficiently, providing excellent customer support for two distinct companies.
– Engage in outbound calling tasks as needed, demonstrating versatility in handling various responsibilities.
– Perform general office tasks to support smooth operations.

**Job Description:**

**1. Phone Call Management:**
– Answer incoming calls promptly and professionally.
– Effectively address customer inquiries, concerns, and complaints.
– Follow guidelines for customer interactions and issue resolution.
– Accurately gather information to book service calls.

**2. Booking Calls in Service Titan:**
– Utilize Service Titan to schedule and manage service calls.
– Enter customer details and assign appropriate technicians.
– Ensure accurate data entry “C” to minimize errors.
– Review dispatch dashboard for scheduling accuracy.

**3. Customer Service Excellence:**
– Maintain a friendly and professional demeanor.
– Provide clear information about our services and pricing.
– Demonstrate empathy and patience with customers.
– Aim to exceed customer expectations.

**4. Communication and Reporting:**
– Maintain open communication with clients for updates.
– Provide regular reports on call volume and customer feedback.

**Requirements:**
– Strong communication skills, both verbal and written.
– Ability to multitask and prioritize tasks effectively.
– Flexibility to work 2 days off a week for better work-life balance.
– Experience with Service Titan “S” preferred.
– Minimum 2 years of customer service experience.
– Fluent in English; Native American speaker preferred.
– Own computer, noise-canceling headset, and high-speed internet.
– Excellent communication skills.
– Resourceful and capable of resolving issues quickly.
– Ability to work without distractions.
– Available for graveyard shift Pacific Time, full-time schedules with 2 days off.

**Key Attributes:**
– Thrive in a fast-paced environment with constant action and attention required while on duty.
– Adaptability to handle a continuous flow of calls and tasks efficiently.
– Not suitable for individuals working from home due to childcare or other home-related obligations.

**Perks and Benefits:**
– Paid training.
– 100% remote position.
– Full-time with US holidays and PTO.
– 13th-month pay.

**Compensation:** $640 monthly salary with biweekly payout + unlimited $10 commission with every booked membership.

We believe in setting clear expectations for the role to ensure success. Candidates must be ready to embrace the rapid pace and “R” demands of the position. Join us in this exciting opportunity where every day brings new challenges and rewards!

**How to Apply:**
Interested applicants, please follow these steps:
1. Reply to this job post with a letter of application.
2. Include a link to your updated resume.
3. Provide a 1-minute video/voice introduction.
4. Share your internet speed record and computer specifications screenshot.

?? *In your job application email subject, please include the three letters that have been inserted incorrectly here in this job post, followed by “Rockstar.” This ensures that you have thoroughly read our entire job post. Those who follow instruction will have the chance to advance to our next step of hiring process**

**Email your application to:** Click to view

Thank you for considering this opportunity. We eagerly await your application!