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We are currently looking for a Customer Support Specialist to support our client.
Competitive salary and bonuses
25% Night Differential Pay
20 Annual Leave Credits
Health, dental, and life insurance
Fun HR virtual and onsite events
Professional development and training opportunities
Employee assistance programs (EAP)
Employee volunteer and community service opportunities
Amenities for leisure and recreation
Certified Great Place to Work (2022)
What is the job?
The Customer Support Specialist is responsible for handling inbound and outbound calls, coordinating with guests and clients, and ensuring a seamless booking experience. The successful candidate will possess excellent communication skills, be adept at multitasking, and have a strong attention to detail.
Tasks:
Perform booking transactions during guest calls with accuracy and efficiency.
Conduct inbound and outbound calls to validate booking details and address inquiries.
Manage table allotment, guest requests, and communicate check-in times effectively.
Coordinate with hotels and affiliates via email for passenger count and table assignments.
Contact potential guests from the waitlist to offer available bookings.
Collaborate with clients to confirm bookings and adhere to established protocols.
Provide personalized and outstanding customer experiences to enhance guest satisfaction.
Required Qualifications
Experience processing payments and transactions accurately during customer interactions.
Proficiency in using Microsoft Office tools such as Word, Excel, and Outlook.
Clear and coherent in both written and verbal communication skills to engage with customers over the phone professionally and courteously.
Active listening skills to understand customer needs and address inquiries effectively.
Ability to manage sensitive customer information securely and confidentially.
Capacity to handle multiple tasks simultaneously in a fast-paced environment.
Effective prioritization skills to manage workload efficiently and meet deadlines.
Professional and empathetic approach to handling customer complaints and resolving conflicts.
Capacity to make sound decisions quickly, even in high-pressure situations.
Flexibility to adapt to changes in procedures, technology, or customer requirements.
Strong interpersonal skills to build rapport with customers and colleagues.
Keen attention to detail to ensure accuracy in processing bookings and relaying information to guests.
Benefits:
Company Christmas gift
Company events
Health insurance
Life insurance
Opportunities for promotion
Pay raise
Promotion to permanent employee
13th month salary
Overtime pay
Performance bonus
Job Types: Full-time, Permanent
Angeles City, Pampanga: Reliably commute or planning to relocate before starting work (Required)
Experience:
CSR: 2 years (Required)
Willingness to travel:
Please send me your updated resume (PDF) or share your resume link with me. Just paste your resume link in the message section.
Email:
APPLY FOR THIS JOB:
Company: Amsterdam Heritage
Name: Min
Email: