Island Links is seeking for a dedicated individual to play a mission-critical dual role as a QA User Tester (don’t worry, we don’t need you to be “TOO” technical) and Client Support Specialist for our client.
In this role, you will be a key player in ensuring the success of our software by providing user testing insights and exceptional client support.
Do you think you’re the one we are looking for?
Then pay attention to this,
Key Responsibilities:
User Testing:
Conduct comprehensive user testing of our SaaS workflow management system.
Think like a customer who uses software to manage their business and identify bugs, usability issues, and general UI flaws.
Collaborate with clients and stakeholders to log and document identified problem areas for consideration by the product development team.
Client Support:
Assist customers in understanding and effectively utilizing our SaaS platform.
Provide responsive and friendly support through chat, trouble ticket systems, and web meetings.
Conduct screen-sharing demonstrations when necessary to guide customers and address their questions or issues.
Communication:
Maintain a high level of conversational English skills (both verbal and written) with a nearly native USA or Western Europe sound.
Effectively communicate with clients and team members to address their needs and provide solutions.
Manage and organize tasks independently, including setting up tasks in our task management tools.
Documentation:
Document testing results and provide detailed feedback on software performance.
Use screen recording software to demonstrate issues, bugs, and potential improvements.
Collaborate with the product development team to ensure issues are addressed and resolved.
Understanding of Professional Service Firms:
Gain expertise in how professional service firms, such as ad agencies, web design shops, and IT firms, operate.
Understand how our software can address their business challenges, including flat rate, scope-based work, time and materials, and retainer services.
Identify, bid, build, and analyze to help clients optimize their workflow management.
Qualifications:
Required Soft Skills:
Conversational English skills (verbal and written) that are nearly native USA or Western Europe sounding.
Strong organizational and analytical skills, with an eye for detail.
Excellent interpersonal skills for effective customer-facing interactions.
Self-management skills, including the ability to manage tasks independently.
Required Technical Skills:
No specific technical skills are required; comprehensive training will be provided.
Ability to use screen recording software for issue demonstrations.
Familiarity with support ticketing systems, live chat, and web meetings is a plus.
Nice-to-Have Skills:
Prior experience in software testing and documenting results.
Experience with screen recording software.
Previous support experience, especially with ticketing systems, live chat, and web meetings.
Understanding of professional service firms’ operations and challenges, including ad agencies, web designers, and software & app developers.
Ready to get started? Submit your details to our application form below:
/forms/67a84f9bc85d8a3474803b003667ee23?r=use1
Once done, email me at with the subject title
Your CSR Specialist is here_Full Name
APPLY FOR THIS JOB:
Company: Island Links VA
Name: Kath
Email: