Customer Advocate

Quick Facts:
– 75% of team members hired are promoted in the first year
– 100% of our full-time team members receive a raise after 6 months

WHO WE ARE: An online platform that gives nonprofit groups a simple way to coordinate fundraising events at local restaurants in the US. We’re bringing on talented and reliable team members to help with this growth–and help you achieve your professional goals in the process!

ROLE OVERVIEW: Provide support to fundraising organizers and restaurant managers via our email support platform. Solve a wide range of problems, and provide friendly, accurate, quality service. This is remote work as part of a team that gives you plenty of support during your learning process to understand how our company works and help you solve problems.

WHY YOU ARE IMPORTANT: To our customers, you represent our brand! Our goal is fast, quality support–we need someone who has the drive to help us get to 90% Customer Satisfaction and < 4 hours First Reply Time. Can you help us get there? Final candidates for this position are required to take a writing test. It is very important that your level of fluency in English matches the current quality of service we are providing to our customers. Please include the keyword Pinocchio at the top of your application to prove that you read this entire description and are attentive to details. REQUIREMENTS: -Have own computer and a minimum of 3mbps internet connection -Advanced/Native English speaker -Excellent communication skills (English - written) -Excellent critical thinking, problem-solving, and decision making skills -Excellent attention to detail -Available to work night shift 40hrs/week: 9:00 pm to 5:30 am -Know how to use Google Hangouts, Microsoft Office & Excel -Ability to deliver and work with deadlines -At least 1-year experience with Customer Service in English -College-level education -Monthly Salary: $350 USD (approx. 17,500 PHP) -Optional: Experience with Zendesk Support platform CUSTOMER ADVOCATE ROLES: Support: The agent will be responsible for support of the groups and restaurants using our site--things such as account setup, policy clarification, promotional assistance, and event management. An ideal candidate will be someone who is a quick learner and an excellent problem-solver who isn't afraid to spend time finding the perfect solution. Group Sales: The agent will be responsible for answering incoming inquiries from fundraising groups interested in taking part in our service--this candidate must be a highly self-motivated individual with a knack for understanding unique customer needs and providing information that will highlight the benefits of our service for a diverse range of fundraising organizations all across the U.S. IMPORTANT NOTE: Please include the keyword “Easter Island” at the top of your application to prove that you read this entire description and are attentive to details.