Customer Care Agent – 15 needed!

Type: Contract, Seasonal Hourly
Experience level: Junior (entry)
Target start date: September 11th
Contract end date: January 31st
Reports to: Customer Care Manager

Founded in 2018 by three Vancouverites, Vessi is a footwear startup whose mission is to create
products that move you forward, get you out there, and let you live YOUR best life. We want to
inspire happiness in the rain or shine!

It started with the question of whether a shoe can do it all. And through innovation, a little
ingenuity, and thousands of kms clocked, Vessi was born – giving us an everyday, anywhere kind
of sneaker that you can wear in any weather.

We’ve become a team of #puddlehunters who love to innovate and rethink what a shoe could be,
and we make sure we have a ton of fun doing just that.

We’re nearing our one-millionth pair of shoes out there in the world and we’re just getting started.
We’ve grown from a team of 3 to almost 50 #puddlehunters and we plan on growing to over 70
in the next 12 months.

We’ve got BIG plans for our future and as we continue to grow, we’re always on the lookout for
top talent to come along with us for the ride. If you’re interested in joining the Vessi fam, come
say hi!

To learn more, visit Click to view.

Overview
We’re looking for a Customer Care Agent to join our team! With a rapidly growing customer and
fan base, we’re looking to add an enthusiastic and driven Customer Care Agents to our team for
the busy season. If you’re looking to make a big impact on a key area of our business, we want to
hear from you!

This is a contract 24-40 hours a week, with a 2-month probation period to start. Starting at $3.25
USD an hour. The contract will end January 31st. Terms of the contract may change.
HQ hours are Sunday to Sunday from 9:00 AM to 5:00 PM PST.

Please note that excellent writing skills are a big part of this job and we’ll need a cover letter in
order to consider you.

What You’ll Do:
– Interact with customers by answering emails, chats and phones through our dedicated
platforms
– Provide friendly, courteous, and professional service to customers
– Ensure customers are satisfied with the resolution decided upon while following policies
and procedures established by management
– Resolve customer issues and complaints in a timely and effective manner
– Keep up to date with evolving promotions and back end systems to ensure optimal job
performance
– Other tasks as required

What We’re Looking For:
– Excellent written and verbal communication skills
– Ability to work independently with little supervision
– Ability to offer exceptional customer service under pressure and in a fast-paced
environment
– Ability to work flexible hours including weekends and holidays
– Amazing critical thinking and problem-solving skills
– Strong and reliable internet connection
– Willingness to complete a typing speed test and written test during the interview process

It’s a Bonus if You Have:
– Minimum 60wpm typing speed
– 1+ years experience working in an e-commerce, retail, hospitality or call centre
environment
– Previous experience working with clothing or footwear in any capacity
– Knowledge of e-commerce based platforms such as Shopify, Gorgias, Loop, Netsuite, etc.