About Us
Brizy is a rapidly growing digital first company in a thriving website and ecommerce ecosystem. We make it easier for end users to get a website. We empower web-professionals and digital agencies to sell website creation tools on-premises or in the cloud under their own brand name.
About Role
This is a full-time remote role for a Customer Care Agent at Brizy. As a Customer Care Agent, you will be responsible for providing excellent customer support to ensure customer satisfaction. Your day-to-day tasks will include addressing customer inquiries, resolving issues, and maintaining effective communication with customers. This role requires strong interpersonal skills and a commitment to delivering exceptional customer service.
Job Requirements
Fluent English (great spelling and typing skills).
Strong interpersonal and communication skills.
Ability to provide excellent customer support.
Experience in customer service or in a related role is an advantage.
Experience in using customer service software, CRM systems, and other relevant tools.
Ability to prioritize and multitask.
Problem-solving and troubleshooting skills.
Ability to work independently and remotely.
Job responsibilities
Respond to customer inquiries via email, chat, and social media.
Resolve customer issues and complaints efficiently, ensuring customer satisfaction.
Provide accurate information about products and services to customers.
Maintain detailed records of customer interactions and transactions.
Follow up with customers to ensure their issues are resolved and they are satisfied with the service.
Collaborate with other departments to address complex customer issues.
Identify and escalate priority issues to the appropriate team or manager.
Participate in training sessions to stay updated on product knowledge and customer service best practices.
Contribute to a positive team environment and support colleagues.
What We Offer
Fully remote.
Training program.
Supportive and friendly co-workers.
Are you up for a challenge?
Please submit your complete application on below including your earliest starting date.
APPLY FOR THIS JOB:
Company: Next Wave FZ LLC
Name: Brizy
Email: