Customer Care Representative

About Comercio
Comercio is a rapidly growing e-commerce business, with a portfolio of online stores including Nordica Sauna and Outdoor Direct. As we continue to expand, we’re looking for an empathetic customer care representative to support our sales team.

Don’t miss this opportunity. Join us to:
– Be part of the early stages of a fast-growing company.
– Join a fun, driven team that values your contributions.
– Unlock significant career opportunities as you help us grow.
– Secure a long-term position with room for advancement.
– Benefit from top-notch eCommerce training and mentorship.
– Make decisions and direct your career path with autonomy.
– Experience limitless potential for advancement.
– Work without micromanagement and enjoy paid time off.
– Enjoy the flexibility of remote work.
– Cultivate your entrepreneurial spirit within a stable organization.
– Aspire to become a high-end manager if you excel beyond expectations.

Position Overview:
As a Customer Service Representative, you will handle customer service, order processing, shipping, and day-to-day operations of the company. Your role will be pivotal in driving our growth, with opportunities to lead and manage as we expand.

This Exciting Role Offers:
– Growth potential that matches your skills and interests.
– Opportunities to explore social media, customer service, or systems improvement.
– Free training, mentorship, and courses to unlock your full potential.

Main Responsibilities:
– Process and manage orders.
– Communicate effectively with customers and suppliers.
– Resolve order-related issues promptly.
– Ensure customers receive their orders on time and assist in troubleshooting any problems that may arise.

Typical Customer & Supplier Coordination includes:
– Placing orders with suppliers.
– Updating customers on order status or delays.
– Post-purchase follow-ups.
– Handling returns, warranty claims, and chargebacks.
– Managing backorders efficiently.
– Notifying customers of any issues, providing alternative solutions, and addressing damaged items.

To apply, at the top of your cover letter, please write “Comercio’s Customer Service Rockstar”.

Description of Ideal Candidate, we are looking for someone who:
– Thrives on challenges and problem-solving.
– Takes initiative and gets things done efficiently.
– Is self-motivated and can work independently.
– Embraces hard work as an opportunity for growth.
– Excels at logical reasoning and finding solutions.
– Pays meticulous attention to detail.
– Enjoys working behind the scenes to ensure flawless operations.
– Has a growth-oriented mindset and values continuous learning.
– Takes ownership and seeks more responsibility.
– Follows through on commitments and communicates effectively.

The ideal candidate will act with:
– Empathy
– Clarity
– Urgency

Company Culture:
At Comercio, we value transparency and open communication. We work diligently while enjoying our journey together.

Pay:
Based on ability and experience, with a starting salary of $800 USD/month for this full-time role. If you believe you can offer more value, share your expectations and why you’re the ideal candidate.

Candidate Requirements:
– Honesty and reliability are paramount.
– Fluent in English, preferably a near-native speaker.
– Typing speed of 50 WPM.

Preferred:
– Experience with Shopify.

Additional Details:

*Required – Internet: Fast, stable connection
Work Environment: Be prepared to answer calls promptly during business hours, with no disruptive background noise (e.g., coffee shops, children, dogs, etc.).

Working Hours:
Full-time position (40 hours/week): Monday – Friday, 9 AM – 5 PM US Eastern Time.

HOW TO APPLY:
Email a short cover letter as a response on this platform or to Click to view.

We eagerly anticipate the opportunity to work with you!