If you excel in providing exceptional phone support and enjoy handling a high volume of inbound calls from customers regarding their order status, this position is tailor-made for you.
Job Overview: We are seeking a dedicated and customer-oriented individual to provide phone support, specifically handling a large volume of inbound calls from customers inquiring about their order status.
General Accountabilities:
– Answering incoming calls from customers and addressing inquiries related to their order status
– Providing prompt and accurate information regarding order tracking, shipping updates, and delivery schedules
– Resolving customer concerns, issues, or complaints in a professional and empathetic manner
– Documenting customer interactions and updating relevant databases or systems as necessary
– Collaborating with internal teams to ensure timely and satisfactory resolutions for customers
Desired Skills/Experience:
– Excellent spoken and written English communication skills
– Proven experience in phone support or customer service roles
– Strong ability to handle a large volume of inbound calls efficiently and effectively
– Active listening skills and the ability to empathize with customers’ concerns
– Proficiency in using customer support software and systems
– Strong problem-solving and conflict resolution skills
– Ability to multitask and work well under pressure in a fast-paced environment
– Detail-oriented and diligent in maintaining accurate records of customer interactions
Work is in US hours. 8-9h/day between 9 AM and 7 PM EST.
Company Overview:
Headquartered in Boynton Beach, Florida, is an esteemed online retailer specializing in diamonds, engagement rings, and fine jewelry. With a solid reputation built on thousands of positive customer reviews over the past decade, we are committed to providing the highest level of service and satisfaction. Brilliance empowers our team to grow and thrive. In a supportive environment, we revolutionize the engagement ring industry, one happy customer (and employee) at a time.
Compensation & Benefits:
– Compensation based on skill & experience; $550.00 – $800.00 per month
– Paid Time Off
– On-the-Job Training
APPLY FOR THIS JOB:
Company: Assign
Name: Carla Abellana
Email: