Customer Care Representative GCP-2

Customer Support:

– Respond to customer inquiries, concerns, and feedback through various channels such as email, live chat, and phone.
– Provide timely and accurate information regarding products, orders, shipping, and returns.
– Proactively identify and resolve customer issues to ensure a seamless shopping experience.

Utilize E-commerce Platforms:

– Proficiently navigate and manage customer interactions on the Shopify platform.
– Leverage the CRM platform Gorgias to streamline customer communication and issue resolution.
– Stay updated on product listings, promotions, and other relevant information within the e-commerce platforms.

Leadership Skills:

– Lead or management experience is a must.
– With High-end or luxury brand experience is preferred.
– In addition to general e-commerce experience, logistics/subscription management is a must.
– A self-starter with a go-getter attitude.

Order Processing:

– Assist customers with order placement, modifications, and cancellations.
– Coordinate with the fulfillment team to ensure accurate and timely order processing.
– Monitor and update customers on the status of their orders.

Requirements:

– Proven experience in customer service, preferably in an e-commerce environment.
– Familiarity with Shopify and CRM systems, specifically Gorgias.
– Strong communication skills and a customer-centric approach.
– Ability to troubleshoot and problem-solve effectively.
– Detail-oriented with excellent organizational skills.
– Tech-savvy with a dedicated home office setup, including:
– Minimum internet speed of 100mbps.
– Dual-monitor setup for increased productivity.
– RELIABLE BACK UP WiFi system to mitigate potential outages.

Working Hours:

Sunday – Thursday 10:00am to 5:00pm PST

Benefits:

– Competitive hourly pay.
– Remote work flexibility
– Opportunities for professional development

If you are passionate about providing exceptional customer service in the e-commerce industry and have the technical skills to thrive in a remote work environment, we would love to hear from you! Apply now to join our dedicated team.

IMPORTANT: When applying please include the link to your resume, link to a 20-second voice recording introducing yourself, and a screenshot of your main and back up internet speeds.