Customer Care Specialist

Join our fast growing company as a Customer Care Specialist with English C1 language skills.

It is a remote full-time position.

Schedule: 8 AM – 8 PM; 8 PM – 8 AM CET, (Floating shift) Monday – Friday

At PEXLY you have great opportunity to get:
– Experience in the international company working with people around the globe;
– Compensation – 650$ during the probation period and after
– Training will be provided by the company and the client.
– Management’s attention, support and motivation.

Your responsibilities:
– Develop healthy Customer Relationship
– Keep clients engaged and regularly using products
– Constant follow up on clients and leads: service usage, issues, renewals
– Maintain a detailed understanding of Valomotion services, assist customers with questions and suggest the best solutions for their needs
– Build customer loyalty and retention
– Resolve customer issues
– Review customer complaints and concerns and seek to improve all aspects of the customer experience with Valomotion
– Build Trust and Transparency with Clients
– Customer TT, cloud notification, installation calls, escalation requests to appropriate department, checking warranty, replacement documentation preparing invoices,
– Onboards New Clients

You are our perfect candidate if you have:
– English C1
– Good communication
– General knowledge of CRM systems, Zendesk, Asana
– Slack, Chats, Social Messengers
– ZOOM, Google Meet
– Perfect knowledge of hardware, PC, laptops, projectors,
cables. Windows Operating System, networking.
– Experience in B2C, B2B
– Multitasking
– Ability to work under pressure
– Flexibility and ability to adapt to the business needs
– Being conscious and responsible for own actions
– Have your own PC and good Internet connection.

PEXLY is a global company. We empower businesses all over the world through providing remote assistants and outsourced teams specialized in customer support, tech support, back office activities, and agile sales and marketing support.
We respect the individuality and culture of each member of our large team, and appreciate the contribution of each employee to support our Customers.
We will be glad to welcome you to our team. Grow your career with PEXLY!