Customer Care Support (Pooling – June to July start)

Calling all Customer Service Champions! ?

Do you enjoy friendly conversation and helping people find solutions? Are you a master of organization? If you said yes, then this customer service role at Click to view might be your perfect fit!

Here’s what you’ll get to do:
1. Be the voice of Brilliance! Answer calls from customers with questions about their jewelry orders.
2. Become a jewelry order detective! Track down order details and let customers know when their sparkling treasures will arrive.
3. Superhero in training? Put on your cape of patience and understanding as you assist customers with any issues they encounter.
4. Become a computer whiz! Keep a record of all your customer interactions electronically.
5. Teamwork makes the dream work! Collaborate with other Brilliance departments to ensure customers get what they need.

Are you a diamond in the rough? We’re looking for someone who:
1. Communicates clearly in English, both written and spoken.
2. Has experience in customer service (phone support is a plus!).
3. Can juggle multiple calls while staying organized.
4. Listens attentively and understands customer emotions.
5. Thrives in a digital world and adapts to new software quickly.
6. Is a problem-solving whiz who can find solutions to keep customers happy, even when they’re frustrated.
7. Stays calm under pressure and manages multiple tasks simultaneously.
8. Has a keen eye for detail and ensures accuracy.

The nitty-gritty:
This is a full-time adventure, working 8-9 hours a day, Monday to Friday, between 9 am and 7 pm Eastern Time.
Click to view, located in Boynton Beach, Florida, is your future home! They specialize in dazzling diamonds, engagement rings, and all things fancy jewelry, all online.

Customer satisfaction is their top gem! They take pride in happy customers and want to keep it that way.
Get ready for a supportive and friendly work environment where they empower you to succeed!

Do you love helping people and keeping things organized? This could be your dream job!