Customer Delight Specialist – Creating Fans First Experience

We are seeking a passionate and experienced Customer Delight Specialist with proficiency in Hubspot to join our fast-growing software company. In this role, you will be responsible for providing exceptional customer support and creating a Fans First experience for our valued clients.

Responsibilities:
– Serve as the primary point of contact for customer inquiries, providing prompt and personalized support via email and Chat.
– Collaborate with the technical team to troubleshoot and resolve customer issues
– Implement the prioritized Fans First customer experience initiatives
– Maintain accurate and up-to-date customer records in Hubspot, including interactions, feedback, and product preferences, to facilitate personalized engagement and efficient issue resolution.

Required Technical Skills and Experience:
– Proven experience working with Hubspot CRM and customer service tools to effectively manage customer interactions and support tickets.
– Excellent understanding of customer relationship management principles and best practices.
– Strong problem-solving skills with the ability to empathize with customers and provide creative solutions.
– Proficiency in using ticketing systems and knowledge bases to streamline customer support processes.
– Familiarity with analyzing customer data and deriving insights to enhance the overall customer experience.

Soft Skills:
– Exceptional communication skills, both verbal and written, with the ability to articulate complex information clearly and concisely.
– Empathy and a customer-centric mindset, with a genuine passion for creating positive experiences.
– Strong interpersonal skills and the ability to build rapport and trust with customers and team members.
– Excellent time management and organizational abilities, with a focus on multitasking and prioritizing tasks effectively.
– Adaptability and a willingness to embrace change in a dynamic and fast-paced environment.

Basic Skills:
– Strong attention to detail and accuracy in data entry and record-keeping.
– Ability to work independently while also being a collaborative team player.

Work Schedule:
This is a full-time position with a standard work schedule of Monday to Friday, working CST hours.

Salary: $4USD per hour.

How to Apply: To apply for this position, please send your resume highlighting your relevant experience.