Customer Engagement and Social Media Video Creator

We are seeking a dynamic and creative Virtual Assistant to join our team and assist with engaging customers online and creating captivating videos for social media platforms. As a VA, you will play a crucial role in enhancing our online presence, building brand awareness, and fostering meaningful connections with our audience.

Responsibilities:

Customer Engagement:

Monitor and respond to customer inquiries, comments, and messages across various online platforms including social media, email, and website live chat.
Provide timely and helpful responses to customer queries, aiming to enhance their experience and satisfaction.
Engage with customers in a friendly and professional manner, addressing concerns and resolving issues effectively.
Content Creation:

Create engaging and visually appealing videos for social media platforms such as Instagram, Facebook, Twitter, and TikTok.
Brainstorm creative ideas for video content that resonate with our target audience and drive engagement.
Edit and enhance video content using appropriate tools and techniques to ensure high quality and aesthetic appeal.
Social Media Management:

Assist in managing and curating content for various social media platforms.
Schedule and publish posts, stories, and videos according to content calendar and marketing strategy.
Monitor social media trends and insights to inform content creation and engagement strategies.
Collaboration and Communication:

Coordinate with internal teams to gather information, insights, and updates relevant to customer inquiries and content creation.
Communicate effectively with team members to ensure alignment on brand messaging, customer service standards, and content strategy.
Collaborate with marketing and creative teams to develop and execute integrated campaigns and initiatives.
Requirements:

Proven experience as a virtual assistant or in a similar customer-facing role.
Fluent in English with excellent communication skills, both written and verbal.
Strong internet connection and reliable computer equipment.
Good memory and proficiency in using computer applications and software.
Strong interpersonal skills with the ability to interact confidently and professionally with customers.
Proficiency in social media platforms, with a good understanding of trends and best practices.
Creative mindset with a passion for content creation and storytelling.
Ability to multitask and prioritize tasks effectively in a fast-paced environment.
Familiarity with video editing tools and software preferred.
Ability to type at least 50 words per minute.
Detail-oriented with a commitment to delivering high-quality work.
Flexibility to adapt to changing priorities and business needs.
Availability to work remotely with a reliable internet connection.
Benefits:

Flexible working hours and remote work arrangement.
Opportunity to contribute to the growth and success of a dynamic team and brand.
Room for creativity and innovation in content creation and customer engagement strategies.
Competitive compensation package commensurate with experience and skills.

How to Apply:

Please submit your resume along with a portfolio showcasing your relevant experience and examples of videos you have created for social media. Include a cover letter highlighting why you are the ideal candidate for this role and your availability to start.

To ensure that you have carefully reviewed the job description, please include the phrase “I am ready to engage and create captivating videos!” at the beginning of your cover letter.