Customer Engagement Specialist

About Us:
We are a fast-growing international customer support service, specializing in customer engagement and relationship management. Our mission is to help our clients build strong and lasting relationships with their audiences. We are looking for smart, dynamic, and highly motivated individuals to join our team.
Role Overview:
As a Customer Engagement Specialist, you will be responsible for managing high-volume inboxes, recognizing buying signals, negotiating, and understanding and capitalizing on customer emotions. Your goal is to build rapport, engage in meaningful conversations, and ultimately drive sales. This role requires excellent communication skills, emotional intelligence, and the ability to work under pressure.
Key Responsibilities:
– Manage and respond to a high volume of customer messages efficiently and effectively.
– Recognize buying signals and take appropriate action to convert leads into sales.
– Negotiate with customers to achieve the best possible outcomes.
– Understand and capitalize on customer emotions to build strong relationships.
– Handle criticism constructively and continuously strive to improve.
– Stay competitive and motivated to achieve and exceed targets.
Qualifications:
– Proven experience in sales or customer support.
– Exceptional communication and interpersonal skills.
– Strong emotional intelligence and ability to manage customer emotions.
– Ability to handle high-pressure situations and a busy workload without stress.
– Excellent organizational and time management skills.
– Competitive mindset with a strong desire to earn money and succeed.
– Ability to learn quickly and take constructive feedback well.
Compensation:
– $500 during a 4-week probation period (superstar performers can skip probation).
– Post-probation salary of $250 bi-weekly, plus up to $1,500 in bonuses based on performance.
– Top performers can earn up to $2,000 per month and be assigned to the biggest accounts.
Application Process:
1. Preliminary quick online tests.
2. Interview with a team member.
3. Assessment Centre (approx. 2 hours) – the winner of the AC wins a $100 prize on the spot.
4. Job offers to successful candidates, with immediate start.
How to Apply:
Please submit your resume and a cover letter detailing your experience and why you are a perfect fit for this role.
We are excited to meet individuals who are ready to take on this challenging and rewarding role. Apply today and take the first step towards a lucrative and fulfilling career!