Customer Engagement Specialist

We are a game manufacturing company located in the United States.

– Customer Service delivered by email and chat
– Engaging current and future customers on social media
– Various administrative duties

The qualified candidate must have excellent written English. They will need to represent our company and be able to write in a way that is indistinguishable from the way someone would write in America. Familiarity with American slang and pop culture is also helpful.

The qualified candidate must also have excellent computer skills. They will be required to navigate multiple online programs and social media platforms.

Must be willing to work at the hours below but is subject to change based on the business needs:

Sunday-Monday 12 pm- 8 pm Eastern Standard Time
Tuesday-Wednesday 7 pm- 3 am Eastern Standard Time
Saturday 7 pm- 3 am Eastern Standard Time

We are looking for an individual who is comfortable in a team environment and is constantly looking for ways to provide professional customer support with a personal tone. Our Engagement Team is often the first line of communication with customers and they take great pride in their work. The proper candidate should be ready to meet and exceed current standards.

If you are interested in this job, please contact us with Customer Engagement Applicant in the subject line, include your resume, and answer the following questions:

1 – Do you have any experience working from home?
2 – Can you work 40 hours a week with a flexible schedule? Are there any hours you are unavailable to work?
3 – What do you think is the greatest challenge of working from home?
4 – What do you think is the most important thing to help a business be successful on social media?
5 – If you had to pick a song or movie to describe your work ethic, which one would you choose?
6 – What skill do people incorrectly think you are good at?
7 – Who is your internet provider and how often does your internet go out of service? Do you have a backup plan in case you have internet or electric issues?
8 – What do you do when it is your first time to complete a task or face a challenge and you have not received instruction on what to do?
9 – What is the most expensive thing you ever broke?
10 – Make up your own question and answer it.
11 – Make a 2-3 minute video to introduce yourself. We would like to hear more about you as a person – things that are not on your resume and why you would like to work for us. Why do you think you are a good fit and what are your tips for making customers happy?