Customer Engagement Specialist

We are a rapidly expanding international customer support service, specializing in fostering customer engagement and relationship management. Our mission is to assist our clients in building strong, enduring connections with their audiences. We are seeking intelligent, dynamic, and highly motivated individuals to join our team.

Job Overview:

As a Customer Engagement Specialist, you will be responsible for managing high-volume inboxes, identifying buying signals, negotiating effectively, and leveraging customer emotions to build rapport and drive sales. This role demands exceptional communication skills, emotional intelligence, and the ability to thrive under pressure.

Key Responsibilities:

Efficiently and effectively manage and respond to a high volume of customer messages.
Identify buying signals and take proactive steps to convert leads into sales.
Negotiate with customers to achieve the best possible outcomes.
Understand and leverage customer emotions to build strong, lasting relationships.
Handle criticism constructively and continuously strive for improvement.
Maintain a competitive and motivated attitude to meet and exceed targets.
Qualifications:

Proven experience in sales or customer support.
Exceptional communication and interpersonal skills.
Strong emotional intelligence and the ability to manage customer emotions effectively.
Ability to handle high-pressure situations and manage a busy workload with composure.
Excellent organizational and time management skills.
A competitive mindset with a strong desire to achieve financial success and excel in the role.
Ability to learn quickly and accept constructive feedback positively.
Application Process:

Preliminary quick online assessments.
Interview with a team member.
Assessment Center (approximately 2 hours).
Job offers to successful candidates with immediate start dates.
How to Apply:

Please submit your resume along with a cover letter detailing your relevant experience and explaining why you are the perfect fit for this role.

We are excited to meet individuals who are ready to take on this challenging and rewarding position. Apply today and embark on a lucrative and fulfilling career with us!