Customer Experience Associate for NYC Women’s Clothing Ecommerce Brand

We are a fast-growing NYC-based women’s apparel company and are looking to expand our team and hire a Customer Service Associate. We have a fun, team-based atmosphere and prioritize customer service as our #1 priority.

The Customer Service Associate:
• Work flexible hours close to Eastern Standard Time (EST) schedule
• Great English and written communication skills
• Good computer skills (Shopify, Gorgias, tracking packages)
• Great follow-through skills and attention to detail
• Can empathize with customers
• Solve problems (mostly shipping related)
• Very patient (customers can be angry and difficult)

This position will help you grow and learn new skills. This is an opportunity to work with a great team that is passionate about creating positive change in the world for an underserved and ignored market. We always treat our employees very well with the opportunity for growth.

The Customer Service Associate would report directly to our Co-founder and head of operations who is based out of New York. Key responsibilities including handle email and chat support, as well as online operational support of our diverse business processes. Training will focus on our key systems (Shopify, Gorgias, shipping tracking software, and our warehouse management system).

The starting salary will be $6.5 per hour with starting hours of 20-30 hours per week. There is the option to expand into a full time salaried position depending upon your performance.

*** If you’re interested in applying for this position, here are the next steps ***

STEP 1:
The following link will take you to a video that we created to explain the position in more detail and to outline what we are looking for in an ideal candidate. If you see yourself as a candidate, please watch the video here and learn how to apply for the position.

Please watch out for the ‘secret word’ in the video that you will need in order to apply.

STEP 2:
We will send you a quick work style survey. It is not a test, just a survey about your unique style to help us understand what type of role would be best suited for you. Its only two questions and takes about ten minutes. You’ll see the survey come from Culture Index.

STEP 3:
We will reach out to schedule a time for a video conference. We look forward to hearing from you!