Customer Experience Coordinator

We are hiring! Woo-ho!!
We’re a small-batch food maker in Melbourne making artisanal products with native ingredients and sharing that love with the world (oh, we sell plants too!). We’re incredibly values-driven and constantly work on ways to give back to the broader community, our suppliers, and our customers.
We are looking for a fun and dynamic Customer Experience Coordinator who isn’t afraid of fast-paced work and has a knack for tackling challenges head-on.

Who are we looking for?
Customer Experience Coordinator

What will you do day to day?
Answer, solve, and assist customer inquiries and issues via phone calls
Answer other inbound queries via other channels like Reamaze
Manage and organise the customer experience across the customer journey
Quickly and effectively solve customer challenges that may occur within the team
Maintain and exceed KPIs (Response time <15 hours, review average rating of 4.7 or higher (FB, Google, and ReAmaze), quick replies internally Liaising with the internal team About you At least 1 year of Customer Service experience preferably with a fun and vibrant brand What are your skills? You have natural interpersonal skills (ability to naturally talk and engage with customers - be their friend!) You have exceptional English communication skills You are a critical thinker who can solve problems fast You know how to balance empathy and critical thinking to solve customer problems Who are we looking for? We are a fun and upbeat brand, so we want someone who embodies these traits: Naturally fun and upbeat Enthusiastic Engaging Friendly What we need you to have: Personal laptop Clear headset or headphones (with noise cancellation if possible) - we can provide if worthy and deem necessary Skype app Quiet background Contract and Hours: Full-time (we require commitment) 8 hours a day (10:00 AM to 7:00 PM PHT - 1 hour break) What do you get? AUD 5.00 to AUD 6.00 per hour A bonus of AUD 1000 quarterly if the quarterly target is achieved Ability to grow Work with a young, vibrant, and fun team IMPORTANT!!! Please fill in the form below to apply: Click to view/forms/d/e/1FAIpQLSciUOhJxF4HSdo8WpKdt4D6pPacJRLuaK7Pxjufw9hPK8ei4w/viewform?usp=sf_link Our business is 100% LGBTQIA+ owned and we openly welcome people from all backgrounds, identities, sexualities, and beliefs.