Customer Experience Manager

Join the colive values Team!

At colive values, we’re pioneering the future of remote work through tailor-made coliving experiences that bridge like-minded individuals across the globe. Our platform serves as a marketplace for remote workers to discover and book coliving communities that align with their values and interests for short-term stays. We’re on a mission to provide an inspiring environment that fosters personal and professional growth.

As we expand, we’re searching for a Customer Experience Manager who’s driven, passionate about service excellence, and ready to make a significant impact. Are you the game-changer we’re looking for? Answer “YES!” if you:

– Thrive in exceeding customer expectations,
– Are professional, results-oriented, yet maintain a lighthearted and engaging demeanor,
– Aim to excel and win in every endeavor.

The Role: Customer Experience Manager

Your mission is to ensure every interaction with colive values – whether from guests finding their next stay or hosts offering their spaces – is seamless, enjoyable, and beyond expectations. You’ll be the heart and soul ensuring our guests and hosts feel valued and supported.

Duties (included but are not limited to):

– Curate positive experiences for both guests and hosts,
– Coordinate bookings and ensure a smooth reservation process,
– Handle inquiries with promptness and professionalism,
– Maintain and uplift host relationships and platform listings,
– Collect and integrate feedback to enhance our service,
– Daily engagement with our tech stack – including CRM, Chat Support Tools, Google Suite, and Asana.

NON-NEGOTIABLES:

Availability to work within the time zone needs of our primary customer base, flexible as needed,
– An environment conducive to high-quality remote work. Home office preference; no cafes,
– Reliable computer setup
– Headset with microphone, mouse, and keyboard,
– High-speed internet connection (25mbps+),
– Emotional and cultural intelligence to relate to a diverse global clientele.

We operate on a global scale with a lean, remote team inspired by location independence and fulfilling work-life integration.

Do we have your attention?

IF YOU DO NOT MEET THE ABOVE NON-NEGOTIABLES, YOUR APPLICATION WILL BE CONSIDERED INCOMPLETE.

Ready to apply?

At colive values, we’re not just facilitating stays; we’re enhancing lives. Let’s start with yours!

Keyword: “GlobalConnect”