READ the instructions before submitting
To START your application, send a 2-minute video recording introducing yourself. Send it over to
How You Will Make an Impact
The Client Experience Specialist provides positive brand interaction for Proliance clients as their claim goes through the lifecycle. The Client Experience Specialist earns the client’s trust and “client for life” brand loyalty by proactively updating, informing, and getting results for clients and adjusters during the process.
By clearly communicating the expectations of the claims process with the client – the Client Experience Specialist has a major impact on the company’s revenue, velocity, and client happiness goals.
Requirements
**SOLID experience as Customer Success Manager
**Detail oriented
**Ability to perform sales, build value, negotiate and close
**Great client service
** Quickly build rapport
**Strong communication skills
**Ability to make collections at proper times
**Adaptable to new and existing responsibilities
**Solution-oriented and ability to quickly solve problems
**Ability to effectively produce in a fast-paced/dynamic environment
**Experienced with web-based customer relationship management (CRM) software
How You Will Help the Team
**Accurately record all client interactions, appointments, and documents in the CRM
**Ensure timely collection of funds from the client through effective communication and scheduling
**Schedule insurance adjuster appointments, ensuring efficiencies with calendar and location management
**Clearly communicate the PA and GC process to clients at key milestones in the claim process, effectively pre-framing expectations and resolving concerns
**Obtain and review the insurance scope and check information, scheduling the GC closing, check collection and sending good faith estimates as applicable
**Exercise sound technical judgement in sending denied claims to the re-inspection/appraisal, percentage or close out process as appropriate
**Stay current on tasks in CRM in order to maintain job velocity, and appropriately task team members to keep process moving smoothly
**100% of daily tasks completed
To START your application, send a 2-minute video recording introducing yourself and why you think this role is a great fit for you. Send it over to
APPLY FOR THIS JOB:
Company: The Unexa Group
Name: Venus
Email: