Customer Experience Specialist

Job Title: Customer Experience Manager

Company Overview:
As Australia’s premier distributor of electric scooters and e-rides, our company is renowned for delivering high-quality, innovative products to a rapidly expanding market. With an annual revenue of over $12M and a dedicated team spread across Australia and the Philippines, we are committed to providing exceptional customer experiences and driving the future of e-mobility.

Position Summary:
We are seeking a dedicated Customer Experience Manager to join our team, focused on delivering outstanding service and support to our customers. This role involves managing customer interactions through our CRM platform (Gorgias), resolving issues, and contributing to the sales process, ensuring a seamless and satisfying customer journey.

Key Responsibilities:
Manage and resolve customer tickets via our CRM platform, Gorgias, ensuring timely and effective solutions.
Provide support and assistance to customers, aiming to solve their issues and enhance their experience with our brand.
Deliver a 5-star customer service experience, fostering positive relationships and promoting brand loyalty.
Assist in the sales process, supporting customer inquiries and facilitating smooth transactions.
Handle product uploads and perform various virtual assistant tasks to support the broader team.

Requirements:
Proven experience in a customer service role, ideally within a fast-paced retail or ecommerce environment.
Excellent communication skills in English, with the ability to articulate solutions clearly and empathetically.
Experience with CRM platforms, preferably Gorgias, and a solid understanding of customer service processes.
Ability to work efficiently in a dynamic, fast-paced environment, managing multiple tasks and priorities effectively.
A customer-centric mindset, with a passion for delivering exceptional service and creating memorable customer experiences.

Location:
This position is a remote work position.

Benefits:
Competitive salary and performance bonuses.
Opportunities for professional development and career advancement.

Paid holidays and sick leave.
A dynamic and supportive work environment, with a team dedicated to innovation and excellence.

How to Apply:
If you are passionate about customer service and want to contribute to a leading company in the e-ride industry, please send your resume and a cover letter explaining why you are the perfect fit for this role to our recruitment team. We look forward to discovering how you can make a difference in our customer experience journey!