We are looking for an enthusiastic and dedicated Customer experience specialist to enhance our post-purchase customer experience. A top-notch customer experience specialist will be someone whose expertise results in encouraging customers to buy again, growing sales and maintining a positive brand image.
Roles and responsibilities:
– Develop and implement new methods to collect and analyse customer data and feedback.
– Create strategies to improve the Post-Purchase Customer Experience.
– Create reports on customer satisfaction levels and results from surveys or focus groups to help identify ways of improving customer experience after interacting with the product
– Identify trends and up-to-date platforms to monitor customer satisfaction after buying company products.
– Track customer information such as contact information and preferences and use it in an efficient way to offer 5 star experience after interacting with brand.
Job Requirements/Qualifications:
– Bachelor’s degree in marketing, communications, business development, or in a related field.
– At least 2 years experience as a customer experience specialist, or a similar role.
– Proficiency in English both written and spoken.
– Extensive experience in gathering and interpreting customer experience information.
– Solid knowledge of online customer engagement platforms and channels.
– Exceptional interpersonal skills and a client-centered approach.
– Great organizational and time management abilities.
The ideal candidate:
– Exceptional analytical and problem-solving skills.
– Empathetic and patient personality
– Strong attention to detail.
– Possesses energy, enthusiasm to drive results, action oriented.
– A team player. Thrives in a close-knit, highly collaborative environment.
Benefits:
– Competitive salary
– Plenty of room for you to grow in a high-growth startup in its early stages
– Learning and development budget for courses and conferences
– Need anything? We are committed to your success as we know that it equates to ours so anything you need to do your job well? Just ask!
– Ownership and Meritocracy: We aren’t clock watchers and work in a highly results-driven way. So, you can expect full autonomy to experiment with your ideas and meritocracy from us.
About the company:
Plantifique transforms nutritious superfoods into revolutionary skincare products that feed your skin and deeply nourish your natural beauty. Each superfood is designed to give you transformative results. That’s how our innovative products nurture and revive your skin, leaving it looking and feeling more rejuvenated and refreshed.
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Interested candidates please kindly send your resume in English to
APPLY FOR THIS JOB:
Company: Mint Ave Inc
Name: Daniela Catisov
Email: