Customer Experience Virtual Assistant

Are you an outgoing and organized virtual assistant with a passion for the digital world?
Join our dynamic team and play a pivotal role in ensuring our customers/students receive prompt and effective support. We’re Piranha Profits® – one of the world’s leading online schools for investors and traders with over 30,000 students across 124 countries.

We’re looking for a versatile go-getter who’s quick on his/her feet, thrives in a cooperative environment and is proficient in handling a wide array of tasks – from managing key admin inquiries to supporting large-scale LIVE (online) events backend for our world-class trainers and speakers.

Key Responsibilities:
– Manage and support customer/student inquiries via email and a variety of messaging apps in a timely and professional manner.
– Ensuring all students’ administrative requests are addressed and followed-up promptly – such as ,e.g. enrollment & onboarding, website access issues, course postponements and transfers, and more.
– Address and resolve customer dissatisfaction efficiently, provide excellent issue resolutions and enhance customer experience.
– Support team members during online events and manage administrative inquiries in real-time.
– Perform various administrative duties as needed, such as data entry, document management, and report generation.

Relevant product-knowledge and CRM system training will be provided once you begin your tenure at Piranha Profits®.

Skills Required:
– Proven experience as a Customer Service Virtual Assistant or similar role
– Fluent in English, excellent communication skills, both written and verbal
– Proficiency in using customer service software, CRM systems, and messaging apps (e.g. WhatsApp, Discord, FB Messenger)
– Familiar with Google Workspace (Drive, Calendar, Gmail, Docs, Sheets, Slides)
– Ability to handle multiple tasks and prioritize effectively
– Problem-solving skills with a proactive and positive attitude
– High level of professionalism and attention to detail
– Ability to work independently and as part of a team

Job Requirements:
– Up to 8 hours daily. Time slots to be discussed.
– Basic working knowledge of Customer Service & Email Support
– 100% remote work
– Mandatory on-the-job training to be done via Zoom
– Competitive Salary – Over PHP23,500/month

Join our growth-oriented workplace where you can hone your communication & organizational skills, and be exposed to progression opportunities even while working remotely!

If you think you’re a good fit for this position, we look forward to your application – please include the following phrase “LIFELONG LEARNING” in FULL CAPS at the end of the Subject line when applying.

And we’ll catch you for an interview chat if you’ve been shortlisted!

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