*Company Overview*
Join our forward-thinking company that specializes in providing comprehensive property management and guest communication services to short-term rental property owners across the UK. With a mission to become the premier rental management service in the South UK, we are dedicated to enhancing our clients’ financial freedom and saving them time by managing a vast portfolio of properties along the South Coast. Our team enjoys a dynamic, innovative workplace where personal growth is supported, creativity is welcomed, and a healthy work-life balance is a priority.
*Primary Responsibilities*
Guest Relations Management: Act as the primary point of contact for guests from the initial booking until checkout, ensuring all interactions are seamless and exceed expectations. Aim to maintain and improve our 5-star service standards across all guest communications and operations.
Property Management Excellence: Take charge of property onboarding processes, manage operations efficiently, and ensure each property surpasses guest expectations.
Collaborative Teamwork: Join our expanding team, contributing to our collective goal of delivering exceptional customer service and achieving top-tier review scores.
Vendor and Third-Party Liaison: Oversee collaboration with cleaning, maintenance, and other external service providers to ensure smooth operations.
Multi-Platform Listing Optimization: Manage and optimize property listings across various platforms such as Airbnb, VRBO, , ensuring use of industry insights and software tools for best performance.
Competitive Market Analysis: Conduct regular market analysis, set competitive pricing strategies, and track performance to stay ahead in the market.
Strategic Pricing and Revenue Management: Implement effective pricing and stay strategies to boost bookings and maximize revenue.
Performance Reporting: Generate detailed reports for management review, aimed at optimizing operations and enhancing guest satisfaction.
*Skills and Qualifications*
– Proven Industry Leadership: Demonstrable experience in management roles within the short-term rental or hospitality sector, with examples of successful guest relations and property management.
– Expert Communication: Exceptional skills in customer service and guest communication, with fluency in English required.
– Tech and Software Proficiency: Adept at using AI, property management systems, and various software tools relevant to the role (e.g., HostAway, Tokeet).
– Initiative and Adaptability: Self-motivated with a proactive approach, ready to learn and adapt in a fast-paced environment.
*Work Schedule*
Initial month: 9am to 5pm (UK Time), with the ability to work weekends if needed (overtime paid if required)
*Location*
Fully remote role; candidates must have a personal computer and reliable internet. Time tracking software use required.
*Salary*
Starting at up to Php 40,000 month, with potential for increase post a successful 3-month probation period.
*Benefits and Opportunities*
Develop expertise in short-term rental operations and guest management, with pathways to leadership roles and increased responsibilities in a rapidly growing company.
*Diversity and Inclusion*
We are committed to creating a diverse and inclusive environment where all team members are valued and supported.
*Application* IMPORTANT PLEASE READ
Attention to detail is important to this role, so please follow these application instructions closely. To apply for the role, please go to our website, ( ) go to listings and email () the links to three properties you like the most.
Please also record and include in the email a short 1-2 minute video of yourself with a few words on why you are interested in the role, your current employment (if any) and your availability to begin should you be successful.
*Bonus Round* – Copy three of the points from below that have a *…….* and paste these into the email.
Please do not apply to this role if you do not hold relevant experience, as your application will be declined.
Detailed List of Systems and Tasks we would favour experience with
*Guest communication*
Cancellation (no penalties)
Review Removal
Calendar management
*Listing management*
Resolution Center
Cleaning Scheduling
Maintenance coordinator
Revenue management
Team management skills
Tools:
Airbnb
VRBO
Marriott Timeshare
Hilton
Plumguide
Holidu
Flipkey
Silverdoor
SITU
Breezeway
*HostAway*
Tokeet
Duve
Invoco
PriceLabs
Yale Access
Ring
Slack
WhatsApp
Google Drive and Gmail
Microsoft office and Google Sheets/Docs
APPLY FOR THIS JOB:
Company: metaFox GmbH
Name: Andrew Pulman
Email: