Customer Happiness Specialist

Once you get settled in and learn more about the team, your day to day activities will look
something like this:
? Answering help desk tickets and live chat in an accurate, effective, and timely manner
? Meeting with customers via webcam to help navigate and resolve challenges
? Lead weekly webinars for current customers and weekly demos for potential users
? Onboarding new customers and leading onboarding sessions
? Field inbound calls from potential customers and leverage scheduled calls to convert trial
users to paid users
? Collaborate with your development team on any tickets that require their input
? Work with your Product Manager and fellow Customer Happiness Specialists to improve
the customer experience
? Track and report your success
? Attend weekly team meetings
? Other duties as assigned
Your Experience and Qualifications
? 3+ years experience in online customer service
? Ownership of Customer Success and Happiness
? Experience using a Help Desk Ticketing System (e.g. Help Scout, Zendesk etc) and Jira
? Previous experience in converting inquiries to paid users is a plus!
? Self-starter, capable of working independently
? Strong organization, multi-tasking, and time management skills
? Strong analytical and critical thinking skills
? Excellent and clear English communication skills, both written and verbal
? Previous SaaS experience is a plus!
? Ability to learn and then educate about new software applications quickly
? Experience working in an entrepreneurial / startup environment
? Experience working with remote teams
Additional Information
Compensation varies with experience, qualifications, and location.
This job is a full-time remote/work-from-home position.
Background checks will be conducted on final candidates.
Thank you for taking the time to read about this opportunity.
If you’re interested and you think you’re the perfect fit, please send your resumes and cover letters to Click to view
I would not be able to monitor the applications sent here so please contact me via email. Thank you!