WHAT WE OFFER: Starting 22 hours per week with the potential to grow into a FULL-TIME remote position. We are offering a LONG TERM position with salary growth opportunities. We rely on your self-organization skills to organize your work as we rely solely on TRUST relationship. This position is 100% remote, it will require compliance with the US-EST time zone (Monday – Friday: 9am — 1pm Eastern Standard Time (US East coast) Saturday: 10am – 12pm Eastern Standard Time).
The onboarding would start immediately, we will provide you job specific training until you are fully operational.
ABOUT US:
We are a small very international private real estate company operating in the US. We work with Integrity, Excellence and PASSION.
To expand our team, we are looking for a customer manager to support our investment business.
WHOM WE ARE LOOKING FOR:
Someone motivated for long-term relationship with aspirations to grow on the job professionally and financially.
We seek self organized and proactive VA Customer Manager to join our team. The successful candidate will be responsible for managing customer relationships. The role will involve communication with customers via SMS and phone to manage customer inquiries in a timely and effective customer service. The ideal candidate should possess good communication and interpersonal skills to build customer rapport, be able to multi-task and prioritize, and have a keen eye for detail.
Responsibilities:
• Communicate with customers via text and phone to address their inquiries, concerns, and requests in a timely manner.
• Collaborate with other team colleagues to ensure effective customer service.
• Manage customer data and track customer interaction and feedback.
• Continuously seek opportunities to improve the customer experience and provide feedback to the team.
• Maintain a positive and empathetic attitude toward customers.
• Resolve customer questions in a timely and satisfactory manner.
• Update customers on the status of their inquiries and report issues where necessary.
• Ensure the accuracy and completeness of customer information in our system.
• Be punctual and meet deadlines
Requirements:
• Proven experience in customer management or a similar role.
• Strong interpersonal skills with a positive and empathetic attitude towards customers.
• Experience with usage of GoogleSuite (as we work on GoogleSuite only)
• Excellent written and verbal communication skills in English.
• Ability to multi-task and prioritize in a fast-paced environment.
• Excellent problem-solving skills and attention to detail.
• Willingness to work independently and as part of a team.
• Familiarity with CRM software and customer service platforms are a plus. But we will provide trainings.
• The activity-specific training will be provided.
• Starting with Part-time working hours (with potential to grow into full-time): based on mutual agreement in the time frame Monday to Monday – Friday: 9am — 1pm Eastern Standard Time (US East coast) Saturday: 10am – 12pm Eastern Standard Time
If you are passionate about customer management and enjoy communicating with customers, we encourage you to apply for this role. This is an exciting opportunity to join a dynamic team and make a positive impact on our customers’ experience.
If you are seriously interested in the position, please apply using the form below and in question “What are your professional & personal aspirations? What motivates you?” add additionally to your answer a remark: “BREATHE DEEPLY”: /forms/d/e/1FAIpQLSdf5ZjxdWwCMVDSP7dVXxeHWe7L1nvf50EmFl9ee5NCAPygXg/viewform
We will provide the training and documentation about the activity and collaborate with you regarding the activity.
We are a 100% Virtual Company, we value remote working and the independence that it provides therefore we work to optimize our processes every time to ease the ways of working as much as possible to provide more satisfaction on the job.
Looking forward to hearing from you 🙂
APPLY FOR THIS JOB:
Company: Chemstar WATER
Name: Deima Varzgalyte
Email: