Customer Operations Associate

Make It Real is a fast-growing toy/craft company with a focus in the activity category and sales globally in 90+ countries. We are an international company with offices in the US, Canada, Europe, and Asia.

We are seeking to hire a Customer Operations Associate to play a vital role in ensuring the efficient handling of client orders, collaborating with third-party logistics (3PL) partners for timely deliveries, and managing customer accounts to enhance overall satisfaction.

Responsibilities:

• Receive and process incoming client orders with accuracy and attention to detail from entering orders to processing EDI
Transactions up until invoicing
• Collaborate with internal teams to ensure seamless order fulfillment, including inventory management and coordination
with 3PL partners regarding order requirements, dimensions, and routing.
• Route orders using vendor portals and customer traffic departments to ensure orders ship on time and in full compliance
• Coordinate all aspects of orders for key account customers in US, including item ticketing, labels, carton markings, and
shipping documentation
• Investigate and resolve client inquiries, concerns, or discrepancies related to order processing and deliveries.
• Implement proactive measures to prevent recurring problems and enhance client satisfaction.
• Communicate order updates, shipping information, and account details to clients in a clear and timely manner.
• Provide excellent customer service through various channels, including email and chat.
• Keep accurate records in accordance with company standards.

Qualifications:

• 3+ years of experience in Logistics, order processing, or other relevant fields.
• Familiarity with third-party logistics (3PL) and domestic shipping processes.
• Proficiency in Microsoft Office, particularly Excel (advanced skills including V-lookups and Pivot tables)
• Proficiency in ERP or other financial software
• Proficiency in web-based software, shared drives, and online applications
• Savvy and quick to learn new concepts and systems
• Strong organizational and multitasking skills with attention to detail
• Excellent communication and interpersonal skills.
• Problem-solving abilities and the capacity to work effectively in a fast-paced environment.