Traffic Force was founded in 2006 and has since grown into becoming one of WA’s leading traffic management companies. Traffic Force provides traffic planning and design, accredited traffic controllers, hire equipment, and other support services to companies that build and repair road infrastructure. Our primary focus is on supporting and understanding our customers’ needs, providing effective solutions, implementing practices that save costs, and working to uphold and exceed industry best practices. Learn more about us here /careers/
We are looking to fill the following role within our business: Customer Relations Coordinator
Our team genuinely loves what we do and we are looking for someone to join our journey with that same passion.
This is a full-time position, working 40 hours per week Monday to Friday.
As CUSTOMER RELATIONS COORDINATOR, you will be responsible for the following on a daily basis:
– Maintaining our customer database and coordinating prospective leads in our CRM database
– Assisting with the coordination and implementation of our B2B sale process, including verbal customer interactions to develop and build great working relationships
– Accurately and promptly processing and following up on customer project and quote requests in a detailed and professional manner
– Scoping job resourcing requirements
To be successful in the CUSTOMER RELATIONS COORDINATOR role, you will need to demonstrate the following:
– Minimum 5 years’ experience in a customer driven role, with an emphasis on conflict resolution and proactive issue
handling
– Strong computer skills with an intermediate level of Excel with the ability to extract and report large datasets
– Prior experience using a CRM system
– Prior experience with project and/or contract management
– Prior experience in the preparation of quotes
– Demonstrated experience working with and meeting KPIs and deadlines
– An outgoing personality with exceptional interpersonal skills
– Your written and verbal communication skills will need to be top notch
– Excellent attention to detail and ability to follow documented processes
– Self-motivated with proven reliability and excellent time management and organisational skills, you must be prepared to
take complete ownership of tasks
What we are offering:
– A positive workplace culture, working with a motivated and dedicated team around you
– Family-focused and flexibility
– A competitive remuneration including annual and sick leave, performance and length of service bonuses
– A commitment to ongoing training and development
– Work from home / remotely, enjoying no commute or traffic saving time
– A rewarding role that will contribute to our growth strategy and set our people up for success
– Opportunity to grow with our business (our current team is an example of that, as every team has moved into either new
roles or responsibilities since joining us)
How to apply?
To apply with us please complete the following below:
Employment Application Form here – /tfapplyonline
Video Interview – /invite/nivZlu/
Applications close: 14 June 2024
APPLY FOR THIS JOB:
Company: Greenway Supply Company LLC
Name: Amy Vincent
Email: