Customer Relations Manager

About Carshauler:
Carshauler is more than just a transportation company; we are the embodiment of the American dream. With a commitment to excellence and customer satisfaction, we provide unique services that delight clients across America. Our reputable reputation precedes us, making us one of the most trusted names in the industry.

Job Description:
As a Customer Relations Manager at Carshauler, you will play a pivotal role in ensuring the smooth and efficient operation of our services. Your primary responsibility will be to establish and maintain communication with customers and brokers at both the pick-up and delivery points of each load. You will be the face of our company, representing our commitment to excellence and professionalism.

Responsibilities:
– Initiate contact with customers and brokers to confirm receipt of all necessary documentation for payment processing.
– Coordinate with internal teams to ensure accurate and timely delivery of documentation.
– Verify that each load is delivered without any damage and address any concerns or issues promptly.
– Provide exceptional customer service by addressing inquiries and resolving complaints in a timely and professional manner.
– Maintain accurate records of customer interactions and transactions.
– Collaborate with other team members to identify opportunities for process improvement and implement best practices.
– Uphold the company’s values and reputation by demonstrating integrity, honesty, and professionalism in all interactions.

Requirements:
– Fluent English language skills, both written and verbal.
– Exceptional communication and interpersonal skills.
– Strong attention to detail and organizational abilities.
– Ability to multitask and prioritize tasks effectively in a fast-paced environment.
– Previous experience in customer service or a related field is preferred but not required.
– Ability to work independently and as part of a team.
– A passion for delivering outstanding customer experiences.

Benefits:
– Competitive salary with the opportunity for growth and advancement.
– Flexible work schedule with remote work options.
– Opportunity to join a dynamic and successful team with a reputable reputation in the industry.
– Ongoing training and professional development opportunities.
– A supportive and inclusive work environment that values diversity and teamwork.

Join Carshauler and be part of a company that values its employees and is committed to delivering excellence to its customers. Apply now and embark on a rewarding career journey with us!