Customer Relationship Manager Position

Position: Customer Relationship Manager

The Company: Delegate To Elevate LLC is a fast-growing Virtual Assistant company helping fitness professionals, gym owners, and business coaches scale their businesses.

Our team is full of top-notch, A-players! We move fast, are bold, have crazy high standards, are hungry and addicted to growth and learning, and enjoy what we do. We thrive on growth, learning, and love the opportunity to serve this mission together and make an impact. We believe in realizing our own potential through the meaningful work we do.

We are now growing faster than ever at Delegate To Elevate LLC, and need a full-time Admin Team Manager to help us lead a team of VAs, delegate tasks, and manage clients.

This is a full-time opportunity, and you can work from the comfort of your own home (our Team is remote all over the world).

This is your Dream Role if you:
• Are an action taker!
• Love establishing and maintaining positive working relationships with clients.
• Love to lead with service and love to problem solve.
• Are self-motivated, high-energy, and passionate about your work.
• A strong communicator who can effectively collaborate with clients and team members.
• Are highly organized and can effectively manage multiple tasks and deadlines
• Have a keen eye for detail and can maintain high standards of work quality
• Are proactive and can identify and resolve issues of clients quickly and efficiently.
• A quick learner who can pick up new skills quickly
• Love expanding our customer base by upselling and cross-selling.
• Are an excellent team player and very willing to be A+ in supporting the clients and managers.
• Know how to work under pressure
• You demonstrate professionalism, integrity, and a strong work ethic
• And you want to be a part of a fast-growing startup.

What’s expected from you:
• Building and maintaining profitable relationships with key customers.
• Overseeing the relationship with customers handled by your team.
• Resolving customer complaints quickly and efficiently.
• Keeping customers updated on the latest products in order to increase sales.
• Meeting with managers in the organization to plan strategically.
• Expanding the customer base by upselling and cross-selling.
• Understanding key customer individual needs and addressing these.
• Conducting business reviews using CRM programs.
• Knowing your competition and strategizing accordingly.

The specifics:
• Customer Engagement & Customer Base Expansion:
• Establish and nurture profitable relationships with key customers.
• Develop a deep understanding of their needs and preferences.
• Oversee and guide the team in managing relationships with assigned customers.
• Ensure consistent and positive interactions with key clients.
• Keep customers updated on the latest products and services to enhance sales.
• Expand the customer base by identifying upselling and cross-selling opportunities.
• Work collaboratively with the team managers to maximize revenue from existing clients.
• Understand the individual needs of key customers and tailor services accordingly.
• Provide personalized solutions to enhance customer satisfaction.
• Onboarding and Check-Ins:
• Assist with the onboarding process for new clients to ensure a seamless transition.
• Set clear expectations in the onboarding and throughout the client journey.
• Facilitate clear communication channels between the team and new clients.
• Conduct regular check-ins with clients.
• Address concerns, ensure satisfaction, and gather feedback for continuous improvement.
• Customer Complaint Resolution:
• Resolve customer complaints quickly and efficiently.
• Implement corrective actions to prevent recurrence – track and create systems in place.
• Strategic Planning and Meetings:
• Collaborate with managers to plan and implement strategic initiatives.
• Participate in meetings to align client relationship strategies with organizational goals.
• Conduct business reviews using CRM programs to assess customer relationships.
• Utilize CRM data to enhance customer experience and identify growth opportunities.
• Competitive Analysis and Strategizing:
• Stay informed about competitors and market trends.
• Develop strategies to maintain a competitive edge in the industry.

DO NOT APPLY IF
X You are lazy.
X You do not have substantial experience in managing client relationships and teams.
X You lack initiative in engaging with customers and proactively addressing their needs.
X You don’t have plans to work on a full-time basis.
X “What’s in it for me” mentality.
X Flaky or not dependable.
X You’re not a team player.
X Negative, do not accept constructive feedback.
X Are bad at communicating your honest opinions to customers, hindering effective communication and understanding of their needs.

Customer Relationship Manager Requirements:
A bachelor’s degree in administration, marketing, or a related field.
A minimum of 2 years’ experience.
A customer-oriented attitude.
Problem-solving aptitude.
Excellent interpersonal and communication skills.
Proficient in all Microsoft applications.
Superior product knowledge.
A team player with leadership skills.
Maintain a positive attitude focused on customer satisfaction.

Core Competencies
• Initiative – Has the ability to use initiative for the role, can adapt and improvise if needed.
• Ownership – Take ownership for the role and ensure the tasks are complete.
• Positive & Happy – Is a high vibe, bubbly and friendly personality.
• Organization – Is organized and can maintain organization in the role with little direction.
• Honesty and Integrity – Does not cut corners ethically. Earns trust and maintains confidence. Speaks plainly and truthfully.
• Intelligence – Learn quickly. Demonstrates ability to quickly and proficiently understand and absorb new information.
• Communication Skills – Speaks and writes clearly and articulately.
• Teamwork – Reaches out to peers and cooperates with supervisors to establish an overall collaborative working relationship.
• Work Ethic – Possesses a strong willingness to work hard and sometimes long hours to get the job done. Has a track record
of working hard.

This is going to be a fulfilling role. We look forward to seeing your application come in!
If you or anyone you know is potentially a good fit, go to Click to view/xmnNdvnPcZFmSXtHA and take 3 minutes to apply.

40hrs per week
3-week trial if passed, will go on 3-month probation
This is going to be a fulfilling role. We look forward to seeing your application come in!

Message or email Click to view with any questions.

We are excited to collaborate with you!