Customer Sales Representative (Chat Support)

A Customer Sales Representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

THIS PERSON WILL:
**To assist customers with sales queries related to our services via Whatsapp chat and deal with multiple customers at the same time.
**Maintaining a consistently upbeat, sympathetic, and professional attitude with customers.
**Addressing client complaints after they are acknowledged.
**Keeping records of customer interactions, transactions, comments and complaints.
**Help with customer survey creation, segmentation, and feedback gathering to enhance our services and customer experience
**To manage all daily tasks and responsibilities associated with the process while strictly adhering to the rules.
**Maintain a positive relationship with consumers through constant communication
**Coordinate and interact with coworkers.

THE IDEAL CANDIDATE SHOULD HAVE:
**Must possess a minimum of 3 years of experience in the similar field.
**Proven customer support experience or experience as a Client Service Representative, i.e. email/chat support.
**Track record of over-achieving quota
**Familiarity with CRM systems and practices
**Customer orientation and ability to adapt/respond to different types of characters
**Excellent communication and presentation skills
**Ability to multitask, prioritize, and manage time effectively
**Ability to work successfully in a collaborative atmosphere to achieve goals
**Strong debugging and problem-solving skills

TECH REQUIREMENTS:
**Computer – at least i5 or equivalent with 8gb RAM
**Internet Speed – At least 50 MBPS Download speed

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Work Type: Full-Time
Work Schedule:
Schedule 1:
12:00 am EST to 8:00 pm EST Monday through Friday

Schedule 2:
8:00 am EST to 3:00 pm EST Monday through Friday
9:00 am EST to 10:00 EST Saturday and Sunday

Salary Range: Php27,000 – 40,000 DOE
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APPLICATION INSTRUCTIONS:

If this position is interesting to you, please apply:

1) Join our community: Click to view/opportunities

2) Please send an email to Click to view with the Subject: I am applying for FNET :: Customer Sales Representative

3) In the body of the email, the first sentence should be: I am applying for FNET :: Customer Sales Representative

4) Then, please share a couple of paragraphs describing why you’d be good for this position, and

5) Please provide a link to your resume and portfolio (don’t skip this step or we will not accept your application!).

6) Please also include your mobile phone number (we like to text). Thank you!