CUSTOMER SALES REPRESENTATIVE/ONLINE SALES

Customer service representatives (CSR) duties and responsibilities:
Customer service representatives are often a client’s primary point of contact with a company. The duties and responsibilities of a CSR include managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction.
Online Sales Representative Requirements / Skills / Qualifications
Bachelor’s degree in marketing, business, or a related field.
You must be detail-oriented with a strong work ethic for remote positions.
Computer proficiency is critical.
An outgoing individual is an excellent fit for this opportunity.
Outstanding customer service skills are vital even in this virtual setting.
Responsibilities
Customer Service Responsibilities list:
Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Requirements and skills
Proven customer support experience or experience as a Client Service Representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school diploma
Online Sales Representative Duties and Responsibilities
Learn details about our product and service offerings
Finding leads and conducting the necessary follow-up to meet sales quotas.
Address any questions or issues customers may have
Communicate with customers to understand their requirements and need
Offer solutions based on clients needs and capabilities
Update client records
Track and document calls and sales
Participating in any required training
Online Sales Representative Requirements / Skills / Qualifications
Bachelor’s degree in marketing, business, or a related field.
You must be detail-oriented with a strong work ethic for remote positions.
Computer proficiency is critical.
An outgoing individual is an excellent fit for this opportunity.
Outstanding customer service skills are vital even in this virtual setting.