About Us:
We are a dynamic and innovative e-commerce brand. Our mission is to provide unique and high-quality underwear for men made from bamboo in an innovative and more eco-friendly way.
We aim to become a leader in our sector and achieve over 50 million euros in annual revenue. As our business grows, we are looking for a talented Media Buyer specializing in native ads to join our team and help us take our advertising campaigns to the next level.
Key Responsibilities:
Provide exceptional customer service through email communication, ensuring customer inquiries and issues are resolved promptly and accurately.
Manage and respond to a high volume of customer emails daily.
Address and resolve customer complaints and issues with empathy and efficiency.
Collaborate with other departments (such as Sales, Marketing, and Product Development) to resolve complex customer issues.
Keep detailed and accurate records of customer interactions and transactions.
Identify and escalate priority issues to the appropriate team member or department.
Assist in the development and implementation of customer service policies, procedures, and standards.
Contribute to team efforts by accomplishing related tasks as needed.
Provide feedback and suggestions to improve the overall customer experience.
Requirements:
Proven experience in customer service, preferably in an email support role.
Excellent written communication skills, with the ability to convey information clearly and concisely.
Strong problem-solving skills and a customer-centric approach.
Ability to manage and prioritize multiple tasks in a fast-paced environment.
Attention to detail and strong organizational skills.
Proficiency in customer service software and tools.
Ability to work independently and as part of a team.
Self-motivated, empathetic, and patient.
Flexibility to adapt to changing processes and procedures.
Why Join Us?
Flexibility: Enjoy the flexibility of remote work and a healthy work-life balance.
Stable and progressive salary. (win-wint he more money you make us, the more money you get)
Training opportunities
Grading in responsibility and post job
Innovative Environment: Work with a passionate and creative team dedicated to pushing the boundaries of e-commerce marketing.
Growth Opportunities: Take your career to the next level with opportunities for professional development and growth.
APPLY FOR THIS JOB:
Company: First Digital Finance Corporation
Name: Matteo Pellegrini
Email: