customer service

ROLE

You are in charge of the customer service department. Your main job is to make sure the customers of our store have a great customer service experience according to your responding skills. You will be in full charge of the consumer service and respond to complaints/questions from the customers of my stores. You will make sure you target the KPI’s and work consistently on the goals of the company. Next to that you make weekly reports that fit with our KPI’s for the customer service department that are data driven.

RESPONSIBILITIES

– answer all emails of customers from our store.
– Responsible for achieving the KPI’s and sending reports to the general manager
– Ensure great customer service experience
– Responsible for the customer service department to achieve the KPI’s and if not to get the results back on track
– Communicating and coordinating with me as necessary
– Providing feedback on the efficiency of the customer service process
– Up to date and follow the systems, standard, and policies of the customer support department
– Make sure that you aware of your KPI’s and report to the general manager
– present at every meeting
– Perform any task assigned by immediate supervisor/manager
– Be pro-active and take initiative for the benefit of the team and company

RESULTS

– All customer inquiries are answered within 24 hours
– All problems and questions of customers are solved
– Achieve targeted KPI’s
– Clients are extremely satisfied about the customer support
– answering all emails without help

REQUIREMENTS

– You are a people person and you truly care about people
– You speak English fluently
– You have great managing skills

Competences
– Attention to Detail
– Managing skills
– Excellent Written and Verbal Communication Skills
– Timely Completion Of Tasks
– Excellent interpersonal skills
– Highly committed professional and Loyal
– Proactivity
– Teamwork
– Adaptability

Technology Requirements?
– Reliable Internet Connection
– Reliable Phone/Laptop/Computer
– Enough space on your laptop

use “pokemon” in your application if you want to be taken seriously 😉