Customer Service

We are excited to announce that we are currently looking for a customer service representative to join our ever expanding e-commerce team. This is a fantastic opportunity for someone who is self-motivated, detail-oriented, and has a passion for providing excellent customer service.

We pride ourselves on delivering top-notch products/services to our valued customers. As we continue to grow, we’re seeking a dedicated Customer Service Representative to join our dynamic team.

****Please only apply for this position. If you have previous customer service experience, experience with the Shopify platform and experience with the AliExpress platform.
We receive 200 applications every time we post a new job opening, so please make sure you meet all the below requirements before applying for this position.

Key Responsibilities:

– Effectively communicate with customers via email, addressing their needs and concerns with correct grammar.
– Demonstrate empathy and understanding in all interactions, going the extra mile to provide a resolution to any concerns customers may have.
– Quickly and efficiently resolve customer issues using critical thinking.
– Collaborate with other team members to ensure a seamless customer experience.
– Stay updated with our product range to provide accurate information.
– Utilise our systems and other relevant software for tracking and resolving issues.
– Handle multiple tasks simultaneously without compromising on service quality.
– Mediate and resolve any conflicts that may arise.
– Continuously learn and adapt to changes in company policies or product offerings.
– Work independently with little supervision, ensuring tasks are completed effectively.
– Follow instructions meticulously and take initiative where necessary.

Qualifications:

Previous Experience: Must have prior customer service experience, preferably in an e-commerce setting.
Must have prior previous experience with direct to customer, e-commerce businesses.
Must have previous experience using the AliExpress platform, dealing with disputes and issues with orders.
– Communication: Excellent English writing skills are essential.
– Technical: Familiarity with customer relationship management systems.
– Problem-Solving: Ability to assess situations and find effective solutions.
– Adaptability: Comfortable in a fast-paced and ever-changing environment.
– Cultural Awareness: Ability to interact with a diverse customer base.
– Education: A degree or relevant qualification is a plus.

Why Join Us?:

– Be a part of a team that values empathy, collaboration, and adaptability.
– Opportunity to grow and learn in a supportive environment.
– Competitive salary and benefits.

We are seeking a candidate available for 8 hours a day, seven days a week, and offer a competitive rate of pay for the right individual.

****Please only apply for this position. If you have previous customer service experience, experience with the Shopify platform and experience with the AliExpress platform.
We receive 200 applications every time we post a new job opening, so please make sure you meet all the above requirements before applying for this position.

Many thanks.