Are you passionate about building high-performing teams and delivering exceptional customer service? Do you thrive in a fast-paced environment and enjoy exceeding expectations?
MedPro Disposal, the largest privately held services and solutions company in a 2+ billion-dollar healthcare market segment in Naperville, IL, seeks a driven and experienced Customer Service Representative/Admin Assistant to join our growing team. In this key role, you will be a combination of Customer Service and admin assistant who will ensure we provide exceptional service to our valued healthcare clients along with handling admin tasks.
Job Responsibilities:
– Responding promptly to customer inquiries, communicating with customers through various channels & acknowledging and resolving customer complaints (voice/email).
– Knowing our products inside and out so that you can answer questions; processing orders, forms, applications, and requests.
– Keeping records of customer interactions, transactions, comments and complaints.
– Ensure customer satisfaction and provide professional customer support.
– Calendar scheduling and task-oriented work while supporting the CA team
Qualifications:
– Bachelor’s degree in a related field or equivalent combination of education and experience
– At least 2 years of Customer Service (BPO) and Admin assistant experience
– Excellent communication and customer service skills
– Flexible – Willing to take on tasks, instructions, and/or work requests as needed
– Resilient – Can work with less supervision, adapt in a fast-paced environment, and multi-task effectively
– Professional; fast learner & who can adapt to change
– Strong interpersonal and team collaboration skills
– Proficiency with Microsoft Office, Outlook, Excel and other related software
Basic Technical Requirements:
– Your own laptop/desktop PC with the following minimum specs: i5 5th gen and above/AMD equivalent; 8GB RAM; Mozilla or Chrome installed; Windows 10 upwards.
– A consistent and stable internet connection of at least 10-15Mbps with a backup internet connection
– Noise-canceling headset/headphones
-A quiet and dedicated workspace at home
HOW TO APPLY: Interested and Qualified Candidates may send the following to
1. An updated and comprehensive resume
2. Screenshot of the candidate’s internet speed using
3. Provide a screenshot or detailed information regarding your laptop specifications
4. Record a 1–2-minute video introducing yourself and explaining why you are interested in the job. The video should be recorded using Loom, and the link should be shared with us for easy access
We will reach out to all qualified candidates for pre-screening / interviews within 24-48 hours.
APPLY FOR THIS JOB:
Company: United Life Assurance
Name: MedPro Recruitment
Email: